Five Good Friends and Apia, together helping families plan for future care, through education, advice and support.
The Guide to Living Well
The Guide to Living Well is a useful resource that helps you to develop a plan for growing older well. You’ll find information on topics including independence, health and wellbeing, finances and funding and the importance of social connectedness and relationships. The guide also provides you with many useful conversation starters, checklists and references to make planning for the future as simple as possible.
Guiding you through the complexities of organising help and care
Apia understands that there’s no place like home, and that doesn’t change as you get older. Unfortunately, not many people think about what help and care services they may need to stay in the homes they love for longer. The difference between growing old and living well in the place of your choice – is having a plan.
Through our partnership with in-home care provider Five Good Friends, we’ve created the Apia Care Advice Service and The Guide to Living Well so we can provide information and advice to help people plan for the future.
Did you know that in Australia, approximately 70% of working men, and 85% of working women over the age of 45 years, are providing or organising care for an ageing loved one? Although providing care for loved ones can be rewarding, the emotional, physical and financial stress that this can cause is significant for the individual and the family – especially if you’re also managing work, and looking after children of your own.
Organising help and care is confusing, and that’s why we are committed to providing useful tools and support to help people develop their plan to grow old well.
Apia Care Advice Service
When you’re working through something as complex as the aged care system or preparing for a visit from the Aged Care Assessment Team, sometimes access to hints and tips from an expert, might help to simplify the process.
Through our partners at Five Good Friends, we have established the Apia Care Advice service – where you can speak directly to a Five Good Friends Care Advisor for advice on your current arrangement or what funding and care packages you or your loved one might be eligible for.
Help is 'At Hand'
COVID-19 pandemic left many older Australians feeling particularly vulnerable. As part of our commitment to supporting customers during this period, Apia and Five Good Friends launched the At Hand service, providing complimentary remote wellbeing check ins and health monitoring from trained health care professionals for an eight-week period for eligible customers.
If you are a customer who could benefit from extra help and support during this time, please call the Apia Care Advice Hotline (1300 50 27 42), or complete an online referral form with Five Good Friends to receive a call back from a professional Care Advisor.
The material on the Apia Good Life or within The Guide to Living Well has been prepared for informational purposes only and is not intended to be relied on as a substitute for advice from a qualified professional. Information relating to aged care services, research findings and government funding within The Guide to Living Well is likely to change from time to time and Apia and Five Good Friends use best endeavors to keep this information up to date and accurate. Information within this document is correct as at 24 September 2018 publication date.
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^Online discount is only available for new, eligible policies purchased online and will be applied upon purchase and subtracted from the premium. Online discount does not apply to Apia Health, Funeral, Life, Travel, CTP insurance or MAI Insurance, or Apia Roadside Assist and Home Assist optional cover (where applicable).
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance).
You should consider and carefully read the PDS (and any related documents) on this website before making any decisions about any insurance. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).
Apia Funeral Insurance is issued by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Both Asteron and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the Apia brand under license. TAL companies are not part of the Suncorp Group. TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct) has been authorised under an arrangement with the insurers to enter into, vary or cancel insurance cover and manage, administer and settle claims on behalf of the insurer as if it were the insurer.
Asteron and TAL Life support and adhere to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email firstname.lastname@example.org or visit www.fsc.org.au.
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.
Apia and AAI are subsidiaries of Suncorp Group Limited ABN 66 145 290 124 (Suncorp Group). Products and services including banking, superannuation and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group.
Registered Office: Level 28, 266 George Street, Brisbane QLD 4000. Read the PDS on this website before making any decisions about this insurance.