Apia’s Guide to Living Well

Guiding you through the complexities of organising help and care

Apia understands that there’s no place like home, and that doesn’t change as you get older. Unfortunately, not many people think about what help and care services they may need to stay in the homes they love for longer. The difference between growing old and living well in the place of your choice – is having a plan.

Through our partnership with in-home care provider Five Good Friends, we’ve created the Apia Care Advice Service and The Guide to Living Well so we can provide information and advice to help people plan for the future.

Did you know that in Australia, approximately 70% of working men, and 85% of working women over the age of 45 years, are providing or organising care for an ageing loved one?  Although providing care for loved ones can be rewarding, the emotional, physical and financial stress that this can cause is significant for the individual and the family – especially if you’re also managing work, and looking after children of your own.

Organising help and care is confusing, and that’s why we are committed to providing useful tools and support to help people develop their plan to grow old well.

Apia Care Advice Service

When you’re working through something as complex as the aged care system or preparing for a visit from the Aged Care Assessment Team, sometimes access to hints and tips from an expert, might help to simplify the process.

Through our partners at Five Good Friends, we have established the Apia Care Advice service – where you can speak directly to a Five Good Friends Care Advisor for advice on your current arrangement or what funding and care packages you or your loved one might be eligible for.

Help is 'At Hand'

COVID-19 pandemic left many older Australians feeling particularly vulnerable. As part of our commitment to supporting customers during this period, Apia and Five Good Friends launched the At Hand service, providing complimentary remote wellbeing check ins and health monitoring from trained health care professionals for an eight-week period for eligible customers.

If you are a customer who could benefit from extra help and support during this time, please call the Apia Care Advice Hotline (1300 50 27 42), or complete an online referral form with Five Good Friends to receive a call back from a professional Care Advisor.