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Insurance code of practice

Apia believes it is important that insurance companies meet high performance and service standards. We fully support the General Insurance Code of Practice.

The code sets the standards of customer service to be provided by the insurance industry. It covers matters such as purchasing insurance, claims handling and dispute resolution. The code is the general insurance industry’s promise to be open, fair and honest in the way it deals with its customers. That’s the way Apia runs its business.

More information on the Insurance Code, or a copy of the Code, can be obtained from the Financial Ombudsman Service (FOS) Australia. You can contact the FOS on 1800 367 287 (free call), or you can access the Code at

Life Insurance Code of Practice