For full details of what is and isn't covered please refer to the relevant Product Disclosure Statement (PDS)
Apia cares about your safety – Take steps to remove yourself from hazardous locations or danger from passing traffic.
Stay with your car so that we can assist you. If you have to leave your car for safety reasons, please let us know during your call.
Have your car's registration number and your best contact number handy.
Our team will attempt to mobilise the vehicle through guidance over the phone where possible and safe to do so.
Once in attendance, if your vehicle cannot be mobilised on the roadside, we will arrange to tow it to the nearest accredited repairer (Km limitations apply).
RoadSide Assistance Faqs
Apia Roadside Assist is an optional cover that you pay extra for with Comprehensive Insurance. It covers unlimited 24/7 roadside callouts, regardless of who’s driving at the time. We can help with:
- flat batteries
- flat tyres
- emergency fuel
- lost or locked-in keys
- and more.
Apia Roadside Assist is available 24 hours after adding it to your policy. Limits and exclusions do apply. For more detail of what is and isn’t covered, check out the terms and conditions.
You’ll receive your Certificate when you purchase your policy, however, you can request a new copy at any time through Apia Online Services.
Simply log in, click on the policy you want to get your Certificate for from the ‘Insured Policies List’, and select the ‘Get documents’ tab. You’ll see an option to have your Certificate emailed to you – it will automatically default to the email address we have on file for you, but you can change it to an alternative one.
Apia Online Services video tutorials explain how to get the most out of your account.