Payments & Renewals

Pay an excess

You can pay your excess online in just a few minutes for eligible policies.#

What you need

• your claim number
• email address

We’ll process the payment and email your receipt within 48 hours.

Please Note: limit of $5000 for online paymentsVISA, MASTERCARD, AMEX Logo.

If you are making a payment with a Visa or Mastercard debit card, which also has the eftpos logo, your payment will be processed through eftpos.

More ways to pay

Pay a missed instalment

You may be able to pay your missed instalment for eligible policies~ online through your My Account portal.

If a monthly instalment is overdue we will let you know. We can cancel your policy by giving you at least 14 days advance notice, but if a monthly instalment is overdue by a month, we can cancel your policy without advance notice.

^You won’t be able to make a payment in this way if you have missed the window to make a one-off payment online, or if you have more than one unpaid instalment. If you’re in this scenario please contact us and we may be able to get your policy up to date.

You also won’t be able to make a manual payment if your policy has been cancelled or within five business days after a direct debit attempt. If the payment still doesn’t work after five business days , you may need to update your payment details.