Payments & Renewals

Find out how to make payments securely and renew eligible policies online.

What would you like to do?

Pay or Renew your policy

Pay an excess

Pay a missed instalment

Pay or Renew your policy

You can pay or renew your eligible policy+ online in just a few minutes.

Express pay online

No need to log in!

What you need

your policy or payment reference number (PRN)
email address

Pay online now

visa, mastercard and amex logos

If you are making a payment with a Visa or Mastercard debit card, which also has the eftpos logo, your payment will be processed through eftpos.

Update and renew

It’s a great time to check your policy so that you’re only paying for the cover you need including:

Add or remove policy options*
Adjust your excess*
Change your policy details.*

Not all types of Apia policies can be updated and renewed online. Please review your renewal documents for payment options and/or contact us if you’re unable to do so online.

^*If your payment is overdue, you will not be able to edit the renewal offer before paying.

We'll email your receipt and process the payment within 48 hours.

More ways to pay

Customer Testimonials

Every story is different, and we care about yours.

At the heart of what we do is a genuine commitment to understanding you — your life, your goals, and what matters most.

Read our customer testimonials

Pay an excess

You can pay your excess online in just a few minutes for eligible policies.#

What you need

your claim number
email address

We’ll process the payment and email your receipt within 48 hours.

Pay online now

visa, mastercard and amex logos

Please Note: limit of $5000 for online paymentsVISA, MASTERCARD, AMEX Logo.

If you are making a payment with a Visa or Mastercard debit card, which also has the eftpos logo, your payment will be processed through eftpos.

More ways to pay

Pay a missed instalment

You may be able to pay your missed instalment for eligible policies~ online through your My Account portal.

If a monthly instalment is overdue we will let you know. We can cancel your policy by giving you at least 14 days advance notice, but if a monthly instalment is overdue by a month, we can cancel your policy without advance notice.

visa, mastercard and amex logos

^You won’t be able to make a payment in this way if you have missed the window to make a one-off payment online, or if you have more than one unpaid instalment. If you’re in this scenario please contact us and we may be able to get your policy up to date.

You also won’t be able to make a manual payment if your policy has been cancelled or within five business days after a direct debit attempt. If the payment still doesn’t work after five business days , you may need to update your payment details.