If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured. If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
Severe Weather Assistance
If you’ve been affected by severe weather, we’re here to help.
How to make a claim after severe weather
If you've been impacted by severe weather, we recommend lodging your claim online as soon as you can.
If you haven’t claimed online consider reading our simple guide to Apia Online Services.
For all other enquiries visit our Contact page.
Available support
There are a variety of services Apia, the Government and the community can provide to help you recover after severe weather.
Ways we can help
Prepare for weather events
If you’re looking to prepare for or have been impacted by a weather event, find valuable tips
on our dedicated weather event pages.
Claim preparation tips
When you’re preparing for a claim, providing as much info as possible can make claiming easier.
Available support
Emergency response services
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
Community support services
Australian Pensioners Insurance Agency Pty Limited ABN 14 099 650 996 is an authorised representative of AAI Limited ABN 48 005 297 807, the product issuer. Limits, conditions and exclusions apply. Read the Product Disclosure Statement (PDS) before buying this insurance. The Target Market Determination is also available. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.
^Apia's Online Services are not available, or not fully available, for all of Apia branded products, policy types or claim types. See Apia's Online Terms for further information
*Actions or movements of the sea and storm surge are not covered (unless the storm surge damage occurs at the same time as damage caused by storm). We also don't insure you for bushfire, storm, storm surge, flood or tsunami for the first 72 hours of your policy. Very limited exceptions apply. Read to the PDS for more detail.
