Earthquake support

Find out how to get support after an earthquake.

How to contact Apia after an earthquake

We're ready to help and are working as fast as we can to provide the support you need.
Our Claims Team will be in touch with you soon after your claim is lodged.
In the meantime, you can view your claim and communicate with your claim manager in your Apia My Account.


Log into your Apia My Account to see claims updates, message your claims manager, and upload documents and photos. If you don't have an account yet, registering only takes a moment.

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Please contact our dedicated Claims Team via Live chat Monday to Friday 8am to 9pm and weekends 9am to 5pm AEST if you need emergency support.

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For all other enquiries visit our Contact page.

Ways we can help 


Emergency support

We may be able to assist with temporary accommodation and emergency repairs for affected home insurance customers.


Apia in-person claims support

Our customer support teams are on the ground in heavily impacted locations to help with claims in person.

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Customers in need of extra help and support

If you’re affected by earthquake and experience financial hardship, we may fast track your claim or pay part of the amount in advance.