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Contact Apia

Please see below on how to contact us. Alternatively your enquiry may have been answered in our Frequently Asked Questions.

General enquiry form            View FAQs

In person

Visit your nearest Apia Branch 

Submit your payment

At any Apia Branch or Australia Post Office

By mail

GPO Box 756,
Melbourne VIC 3001

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

Our claims service is available 24/7. Please note our Sales and Service centres may be closed on National public holidays. Please contact us via our general enquiry form.

Phone contact hours

  • Car Insurance
  • Bike Insurance
  • Caravan Insurance
  • Motorhome Insurance
  • Boat Insurance

Mon to Fri 8:00am – 8:00pm AEDT

Sat 9:00am – 5:00pm AEDT

Sun 9:00am – 5:00pm AEDT

General enquiry form

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online

View FAQs

TTY / National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see www.relayservice.com.au)

Insurance Fraud Hotline

1300 881 725
intelligence@suncorp.com.au

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response.

To help us verify this, please provide the following information:

Claim online now - 24/7 claims service

Please include as much detail as possible, e.g. the effective date for a change to your policy.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.

 
 

Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).