Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.

Contact Apia

You can contact us anytime, 24 hours a day, 7 days a week.

General enquiry form

General Enquiries

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online.

Claims & Enquiries

Call us
Within Australia 13 50 50
From overseas +61 2 4331 2024

By email
General enquiry form

In person
Visit your nearest Apia Branch

By mail
GPO Box 756,
Melbourne VIC 3001

Travel Insurance

Claims & Enquiries
From overseas +61 7 3305 7051
(we accept reverse charges through the international operator)

From within Australia 13 50 50
Both emergency assistance and claims services are managed by an external provider on our hehalf

Submit your medical forms
Fax – 1300 102 566

GPO Box 1619,
Adelaide, SA, 5001

TTY/National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls
Connect to the NRS (see

Insurance Fraud Hotline

1300 881 725

NIU, Fraud & Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response.

To help us verify this, please provide the following information:

Please include as much detail as possible, e.g. the effective date for a change to your policy.

By clicking 'Submit', you agree with Apia's Online Terms and Privacy Statement.