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Monday to Friday 8am-9pm AEDT
Weekends 9am-5pm AEDT

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Please note, you can still message outside of
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quickly as possible

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By mail

GPO Box 756,
Melbourne VIC 3001

Or, fill out our
General Enquiry form

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

To pay using our Automated Payment System, call 1300 064 781 anytime.

Our motor claims lodgement service is available 24/7, 7 days.

Our motor claims enquires service is available:
Monday to Friday 8am – 7pm AEDT
Weekends 8am – 5pm AEDT

Please note our Sales and Service centres may be closed on National public holidays. Please contact us via our general enquiry form.

Phone contact hours

  • Car Insurance
  • Bike Insurance
  • Caravan Insurance
  • Motorhome Insurance
  • Boat Insurance

Monday to Friday 8am – 7pm AEDT
Saturday 9am – 5pm AEDT
Sunday closed

Apia Roadside Assistance

(If you have had Apia Roadside Assist as an optional cover on your current Comprehensive Car Insurance Policy for 24 hours or more)

For breakdowns, call us on 1800 814 578

General enquiry form

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

TTY / National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see

Translating and interpreting service available.

Insurance Fraud Hotline

1300 881 725
Contact Insurance Fraud

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response.

To help us verify your details, please provide the following information:


Claim online now - 24/7 claims service

Track my claim - Track your claim from start to finish

Please include as much detail as possible, e.g. the effective date for a change to your policy.
Please only use letters, numbers, hyphens and apostrophes.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.

Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).

How can we help?

Chat to us online now