Contact Apia

About

Manage your policies and claims online

Online

General enquiry form

By mail

GPO Box 756,
Melbourne VIC 3001

Submit your payment

Apia CTP at GPO Box 4091
Sydney NSW 2001

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

Our CTP/MAI Insurance claims service is available Monday–Friday from 9.00am - 5.00pm (AEDT). Please note our Sales and Service centres may be closed on national public holidays. Outside of business hours, you can contact us via our general enquiry form.

Phone contact hours

  • CTP/MAI Insurance

NSW CTP Green Slip quotes and sales

Mon to Fri 8.00am – 6.00pm (NSW time)

Saturday 8.00am – 4.00pm (NSW time)

Sunday : Closed

Closed National Public Holidays

Existing ACT CTP/MAI Insurance customers

Mon to Fri 8.00am – 6.00pm (ACT time)

Saturday 8.00am – 4.00pm (ACT time)

Sunday : Closed

Closed National Public Holidays

General enquiry form

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

TTY / National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see www.relayservice.com.au)

Translating and interpreting service available.

Insurance Fraud Hotline

1300 881 725
Contact Insurance Fraud

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response.

To help us verify your details, please provide the following information:

 

Claim online now - 24/7 claims service

Track my claim - Track your claim from start to finish

Please include as much detail as possible, e.g. the effective date for a change to your policy.
Please only use letters, numbers, hyphens and apostrophes.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.

By clicking ‘Send Enquiry’, you voluntarily consent and agree for Apia and TAL group of companies ('we' or 'us' collectively or singularly/separately where the context requires) to offer, invite you to apply, or promote and market (including via telephone where we have your valid consent, mail, email and SMS or other electronic messages) our products (including life and general insurance, banking and superannuation) and services under the Apia brand to you. Your consent shall remain in effect in accordance with relevant law or until you tell us otherwise. For more information about our marketing practices please refer to the ‘Your Privacy’ section of the PDS/FSG and our privacy policy. If you do not want to receive telemarketing calls (i.e. withdraw your request to receive marketing calls), or any information on other products (including life and general insurance, banking and superannuation) or services offered under the Apia brand by us or the insurer, please contact us on 1300 513 300 or email customerservice@apialifeinsurance.com.au. 

Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).

Website Feedback

Cookie and Data Policy
 We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Apia collects and uses data related to your online activity, and how you can choose to remain anonymous.

AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000.

Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement (and any related documents) before making a decision about general insurance. The Target Market Determination is also available

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Life Products
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

Funeral Insurance

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL Life uses the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.