Manage your policies and claims online

By mail

GPO Box 756,
Melbourne VIC 3001

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

Our CTP/MAI Insurance claims service is available Monday–Friday from 9.00am - 5.00pm (AEDT). Please note our Sales and Service centres may be closed on national public holidays. Please contact us via our general enquiry form.

Phone contact hours

  • CTP/MAI Insurance

NSW CTP Green Slip quotes and sales

Mon to Fri 8.00am – 6.00pm (NSW time)

Saturday 8.00am – 4.00pm (NSW time)

Sunday : Closed

Closed National Public Holidays

Existing ACT CTP/MAI Insurance customers

Mon to Fri 8.00am – 6.00pm (ACT time)

Saturday 8.00am – 4.00pm (ACT time)

Sunday : Closed

Closed National Public Holidays

Frequently Asked Questions

View a list of answers to questions commonly asked by customers.

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1 - Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2 - Provide the NRS with Apia's phone number 13 50 50

For more information visit: About the National Relay Service

Translating and interpreting service available.

13 14 50

Insurance Fraud Hotline

Contact Insurance Fraud

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email about CTP Insurance. We'll follow up your enquiry and contact you with a response.

To help us verify your details, please provide the following information:

 

Claim online now - 24/7 claims service

Track my claim - Track your claim from start to finish

Please include as much detail as possible, e.g. the effective date for a change to your policy.
Please only use letters, numbers, hyphens and apostrophes.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.

Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).