Manage your policies and claims online

By mail

GPO Box 756,
Melbourne VIC 3001

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

Our CTP/MAI Insurance claims service is available Monday–Friday from 9.00am - 5.00pm (AEDT). Please note our Sales and Service centres may be closed on national public holidays.

Phone contact hours

  • CTP/MAI Insurance

NSW CTP Green Slip quotes and sales

Mon to Fri 8.00am – 6.00pm (NSW time)

Saturday 8.00am – 4.00pm (NSW time)

Sunday : Closed

Closed National Public Holidays

Existing ACT CTP/MAI Insurance customers

Mon to Fri 8.00am – 6.00pm (ACT time)

Saturday 8.00am – 4.00pm (ACT time)

Sunday : Closed

Closed National Public Holidays

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

TTY / National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see www.relayservice.com.au)

Translating and interpreting service available.

Insurance Fraud Hotline

Contact Insurance Fraud

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber