By mail

GPO Box 5380,
Sydney NSW, 2001

Or, fill out our
General Enquiry Form.

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

Our claims service is available Mon to Fri, 8.00am–5.30pm. Please note our Sales and Service centres may be closed on National public holidays. Please contact us via our general enquiry form.

Phone contact hours

 Funeral

Funeral Quotes and Sales

Mon-Thurs, 8am-7:30pm AEST/AEDT
Fri, 8am-6pm AEST/AEDT
Sat, 9am-4pm AEST/AEDT
Sun Closed

Funeral Existing Customers

Mon to Fri 8:00am-6:00pm AEST
Sat Closed
Sun Closed

  • Personal Injury

Personal Injury Existing Customers

Mon to Fri 8:00am – 6:00pm AEST
Sat Closed
Sun Closed

Identify Apia Life calls instantly

Recognise if Apia Life is calling you relating to life insurance products on the following numbers:

New Enquiries 02 8299 8490

Existing Customers 02 9081 7003

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1 - Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2 - Provide the NRS with Apia's phone number 13 50 50

For more information visit: About the National Relay Service

Translating and interpreting service available.

13 14 50

Insurance Fraud Hotline

Contact Insurance Fraud

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

National Relay Service (NRS)

If you are d/Deaf, hard of hearing, or have a speech/communication difficulty please contact us by:

Step 1 - Contact us through your preferred NRS call channel detailed on NRS call numbers and links.

Step 2 - Provide the NRS with Apia's phone number 13 50 50

For more information visit: About the National Relay Service

Translating and interpreting service available.

13 14 50

Insurance Fraud Hotline

Contact Insurance Fraud

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email about Funeral and Personal Injury Insurance. We'll follow up your enquiry and contact you with a response.

To help us verify your details, please provide the following information:

 

Claim online now - 24/7 claims service

Track my claim - Track your claim from start to finish

Please include as much detail as possible, e.g. the effective date for a change to your policy.
Please only use letters, numbers, hyphens and apostrophes.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.

Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).