Apia Home Assist

For an additional premium Apia now provides Apia Home Assist as an optional cover to your Apia Home Insurance policy.

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Home Emergency? Call 13 50 50

Assistance from any of the following Tradespersons 24 / 7 in the event of a Home Emergency (some geographical limitations apply to availability of cover)

Plumber

Electrician

Locksmith

Carpenter

Apia Home Assist

No excess payable
3 emergency call-outs during the policy period
Repair materials covered up to $50
Up to 2 hours emergency assistance per call-out
Trusted list of tradespersons

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Are you a customer?

Call us to talk about adding Apia Home Assist to your Home Insurance Policy

Call us 13 50 50

How Apia Home Assist Works

If you have selected Apia Home Assist as an optional cover on your home insurance policy for 24 hours or more:

For Home Emergencies call us on 13 50 50, 24 hours a day, 7 days a week.

Apia understands that when a Home Emergency happens you need support to get things back up and running as quickly as possible.

If you encounter a sudden and unforeseen incident which requires the urgent attention of a Plumber, Electrician, Locksmith or Carpenter we can arrange for help to be provided.

For Home Emergencies call us on 13 50 50, 24 hours a day, 7 days a week.

Apia understands that when a Home Emergency happens you need support to get things back up and running as quickly as possible.

If you encounter a sudden and unforeseen incident which requires the urgent attention of a Plumber, Electrician, Locksmith or Carpenter we can arrange for help to be provided.

What happens next?

Our support team will talk to you directly to assess the emergency over the phone and will arrange for assistance to be provided as quickly as possible.

If the attending Tradesperson is unable to complete the required repairs within the Emergency Call-out period, you will be informed of the potential options for completing the repairs (Terms and Conditions apply).

Policy Documents

For full details of what is and isn't covered please refer to the relevant Product Disclosure Statement (PDS)

You must hold an Apia Home Insurance policy to be eligible for Apia Home Assist (some geographical limitations apply to availability of cover). Apia Home Assist is only available to you 24 hours after adding the option to a new or existing policy. Terms and Conditions apply.

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