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Write or talk to us

By mail

Health Insurance

Apia Health Insurance
Locked Bag 2010
Newcastle NSW 2300

Call us

Within Australia 13 50 50
From overseas +61 2 4331 2024

Our claims service is available 24/7. Please note our Sales and Service centres may be closed on National public holidays. Please contact us via our general enquiry form.

Phone contact hours

  • Health

Health Quotes and Sales

Mon to Fri 8:00am - 6:00pm AEDT

Closed Sat, Sun & Public Holidays

Health Existing Customers

Mon to Fri 8:00am – 8:30pm AEDT

Sat 8:00am – 1:00pm AEDT

Closed Sun & Public Holidays

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online

View FAQs

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

TTY / National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see

Translating and interpreting service available.

Insurance Fraud Hotline

1300 881 725

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response.

To help us verify your details, please provide the following information:

Claim online now - 24/7 claims service

Track my claim - Track your claim from start to finish

Please include as much detail as possible, e.g. the effective date for a change to your policy.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.


Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).