We’re on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Customer Support Team

Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.

Tingalpa

Address

Fielders Club
35 Bognor Street
Tingalpa QLD 4173

Times

Monday, 25 May to Friday, 29 May 9.00am to 5.00pm
Saturday, 30 May 9.00am to 2.00pm

Bookings can be made HERE

Tweed Heads South

Address

1 Altair Street
Tweed Heads South NSW 2486

Times

Monday, 25 May 10.30am to 5.00pm
Tuesday, 26 May to Friday, 29 May 9.00am to 5.00pm
Saturday, 30 May 9.00am to 2.00pm

Bookings can be made HERE

Wynnum

Address

Wynnum Scout Hall
14 Bridge Street
Wynnum QLD 4178

Times

Monday, 1 June and Tuesday, 2 June 9.00am to 5.00pm
Wednesday, 3 June and Thursday, 4 June 9.00am to 4.00pm
Friday, 5 June 9.00am to 5.00pm
Saturday, 6 June 9.00am to 2.00pm

Bookings can be made HERE

Currumbin

Address

Currumbin RSL Sub Branch
164 Duringan Street
Currumbin QLD 4223

Times

Monday, 1 June 10.30am to 5.00pm
Tuesday, 2 June to Friday, 5 June 9.00am to 5.00pm
Saturday, 6 June 9.00am to 2.00pm

Bookings can be made HERE

Bribie Island

Address

Bribie Island Hotel
29 Sylvan Beach Esplanade
Bellara QLD 4507

Times

Monday, 1 June to Thursday, 5 June 9.00am to 5.00pm
Friday, 6 June 9.00am to 3.00pm

Bookings can be made HERE

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by the Victorian Bushfires. Bookings are recommended and can be made HERE.

Harcourt

Address

Harcourt Leisure Centre, Recreation Reserve
Binghams Rd
Harcourt VIC 3453

Times

Thursday, 28 May 10.00am to 4.00pm

Bookings can be made HERE

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe storms in 2025. Bookings are not required.

Clifton

Address

Clifton Senior Citizens Centre
8 Meara Place
Clifton QLD 4361

Times

Monday, 8 June and Tuesday 9 June 10.00am to 4.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs