We’re on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe storms in Western Victoria in October 2024. Bookings are recommended and can be made HERE.

 

Casterton

Address

Casterton Town Hall
67-71 Henty St
Casterton VIC 3311

Times

Tuesday 14 October 9.30am to 5.00pm

Wednesday 15 October 9.00am to 5.00pm

 

Register HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs