We’re on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Customer Support Team

Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.

Mermaid Waters

Address

Broadbeach Cultural Precinct
Crn Hooker Blvd & Sunshine Blvd
Mermaid Waters QLD 4218

Times

Monday, 27 April to Friday 1 May 9:30am to 5:30pm

Bookings can be made HERE

Hillcrest

Address

Logan West Community Centre
2 Wineglass Dr
Hillcrest QLD 4118

Times

Monday, 27 April to Friday, 1 May 10.00am to 6.00pm
Saturday, 2 May 9.00am to 3.00pm

Bookings can be made HERE

Caloundra

Address

Club RSL Caloundra
19 West Tce
Caloundra QLD 4551

Times

Tuesday, 5 May to Friday, 8 May 10.00am to 6.00pm
Saturday, 9 May 9.00am to 3.00pm

Bookings can be made HERE

Maroochydore

Address

4 George St
Maroochydore QLD 4558

Times

Monday, 11 May to Friday, 15 May 9.30am to 5.30pm
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

Southport

Address

Southport Community Centre
6 Lawson St
Southport QLD 4215

Times

Monday, 11 May 9:30am to 6.00pm
Tuesday, 12 May to Friday, 15 May 10.00am to 6.00am
Saturday, 16 May 9.00am to 3.00pm

Bookings can be made HERE

Jindalee

Address

Jindalee Golf Club
62 Yallambee Rd
Jindalee QLD 4074

Times

Monday, 11 May to Wednesday, 13 May 10.00am to 6.00pm

Bookings can be made HERE

Bellbowrie

Address

Bellbowrie Sports & Community Club
70 Sugarwood St
Bellbowrie QLD 4070

Times

Thursday, 14 May to Saturday 8.30am to 4.30pm

Bookings can be made HERE

Bokarina

Address

Sunshine Coast Stadium
31 Sportsman Pde
Bokarina QLD 4575

Times

Monday, 18 May to Friday, 22 May 9.30am to 5:30pm

Bookings can be made HERE

Ferny Grove

Address

Ferny Grove Tavern
340 Samford Rd
Ferny Grove QLD 4055

Times

Monday, 18 May to Friday 22, May 10.00am to 6.00pm
Saturday, 23 May 9.00am to 3.00pm

Bookings can be made HERE

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Apia My Account

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homeclaimsdigitalsupport@apia.com.au

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs