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We're on the ground and ready to help

We're ready to help and are working as fast as we can to provide the support you need.

If your car or home was damaged by the east coast storms and floods please come and visit our Customer Support Team.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Apia My Account. If you need help getting registered please email our dedicated support team

NSW – Townhalls

To further support you, the Insurance Council of Australia (ICA) has launched a townhall series. We will have members of the Apia Claims team available to speak with you after the ICA townhall concludes. Space for the townhalls is limited so please register your interest below to secure a spot..

Grafton, NSW

Location:

Grafton District Services Club
(Les Beattie Function Room)
105-107 Mary Street,
Grafton

Times:

Tues 31 May
5.30pm – 10.00pm (AEST)

Register your interest

Casino, NSW

Location:

Casino RSM Club (Mirage Room)
162 Canterbury Street,
Casino

Times:

Wed 1 June
5.30pm – 10.00pm (AEST)

Register your interest

Lennox Heads, NSW

Location:

Lennox Heads Cultural Centre
1 Mackney Lane,
Lennox Head

Times:

Thurs 2 June
5.30pm – 10.00pm (AEST)

Register your interest

NSW - Recovery Hubs

Our team are on the ground in the below locations and are ready to help you.

Ballina, NSW

Location:

Ballina Surf Club,
Lighthouse Parade,
East Ballina

Times:

Mon - Fri
9am - 4:30pm (AEST)

Lismore, NSW

Location:

Southern Cross University,
Military Rd,
East Lismore

Times:

Mon - Fri
9am - 4:30pm (AEST)

Mullumbimby, NSW

Location:

Mullumbimby Civic & Community Centre
55 Dalley St,
Mullumbimby

Times:

Mon - Wed
9am - 4pm (AEST)

Murwillumbah, NSW

Location:

Murwillumbah Civic Centre,
10-14 Tumbulgum Road,
Murwillumbah

Times:

Mon - Fri
9am - 4pm (AEST)

Please note these locations and opening times are subject to change – please refer back to this page for current information.

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

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Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs