When you need us most, we’re on the ground and ready to help.

 Please check this page during major weather events to find on the ground support.



Our team will be available in Queensland to assist customers impacted by recent weather that impacted during December 2023.

Mount Tamborine


Vonda Youngman Community Centre
2-4 Knoll Road,
Tamborine Mountain


Wednesday, 8 May
9.30am - 4.30pm

Upper Coomera


Upper Coomera Centre
Level 1, 90 Reserve Road
Upper Coomera


Thursday 9 - Friday 10 May
9.30am - 4.30pm

Please note these locations and opening times are subject to change – please refer to this page for current information.

Other ways to stay updated

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Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

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