We’re on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

Customer Support Team

Our teams are on the ground and ready to support customers impacted by significant weather. Appointments are available and can be booked HERE.

Wynnum

Address

Wynnum Scout Hall
14 Bridge Street
Wynnum QLD 4178

Times

Monday, 1 June and Tuesday, 2 June 9.00am - 5.00pm
Wednesday, 3 to Thursday, 4 June 9.00am - 4.00pm
Friday, 5 June 9.00am - 5.00pm
Saturday, 6 June 9.00am - 2.00pm

Bookings can be made HERE

Currumbin

Address

Currumbin RSL Sub Branch
164 Duringan Street
Currumbin QLD 4223

Times

Monday, 1 June 10.30am - 5.00pm
Tuesday, 2 June to Friday, 5 June 9.00am - 5.00pm
Saturday, 6 June 9.00am - 2.00pm

Bookings can be made HERE

Bribie Island

Address

Bribie Island Hotel
29 Sylvan Beach Esplanade
Bellara QLD 4507

Times

Monday, 1 to Thursday, 4 June 9.00am - 5.00pm
Friday, 5 June 9.00am - 3.00pm

Bookings can be made HERE

Shailer Park

Address

KP Centre
373 Chatswood Rd
Shailer Park QLD 4128

Times

Monday, 8 to Friday, 12 June 9.00am - 5.00pm
Saturday, 13 June 9.00am - 2.00pm

Bookings can be made HERE

Maroochydore

Address

Millwell Road Community Centre
11a Millwell Road East
Maroochydore QLD 4558

Times

Monday, 8 June 10.00am - 5.00pm
Tuesday, 9 to Friday , 12 June 9.00am - 5.00pm
Saturday, 13 June 9.00am - 2.00pm

Bookings can be made HERE

Bokarina

Address

Sunshine Coast Stadium
31 Sportsmans Parade
Bokarina QLD 4575

Times

Monday, 15 June 10.00am - 5.00pm
Tuesday, 16 to Friday , 19 June 9.00am - 5.00pm
Saturday, 20 June 9.00am - 2.00pm

Bookings can be made HERE

Beenleigh

Address

Beenleigh Townsquare
Kent Street
Beenleigh QLD 4207

Times

Monday, 15 to Friday, 19 June 9.00am - 5.00pm
Saturday, 20 June 9.00am - 2.00pm

Bookings can be made HERE

ICA Community Consultations

The Insurance Council of Australia (ICA) is hosting community consultations to support customers impacted by severe storms in 2025. Bookings are not required.

Clifton

Address

Clifton Senior Citizens Centre
8 Meara Place
Clifton QLD 4361

Times

Monday, 8 June to Tuesday 9 June 10.00am to 4.00pm

Please note locations and opening times are subject to change – please refer back to this page for current information.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs