We’re on the ground and ready to help.

Please check this page regularly to find the latest locations and opening times to speak to us about your claim.

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

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Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs