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  • Customer Support Team Locations | Apia

We're on the ground and ready to help

We're ready to help and are working as fast as we can to provide the support you need.

If your car or home was damaged by the east coast storms and floods please come and visit our Customer Support Team.

Alternatively you can stay up to date, message your claim manager, live chat with our online claims specialists and upload documents and photos in your Apia My Account. If you need help getting registered please email our dedicated support team. 

NSW – Townhalls

To further support you, the Insurance Council of Australia (ICA) has launched a townhall series. We will have members of the Apia Claims team available to speak with you after the ICA townhall concludes. Space for the townhalls is limited so please register your interest below to secure a spot..

Grafton, NSW

Location:

Grafton District Services Club
(Les Beattie Function Room)
105-107 Mary Street,
Grafton

Times:

Tues 31 May
5.30pm – 10.00pm (AEST)

Register your interest

Casino, NSW

Location:

Casino RSM Club (Mirage Room)
162 Canterbury Street,
Casino

Times:

Wed 1 June
5.30pm – 10.00pm (AEST)

Register your interest

Lennox Heads, NSW

Location:

Lennox Heads Cultural Centre
1 Mackney Lane,
Lennox Head

Times:

Thurs 2 June
5.30pm – 10.00pm (AEST)

Register your interest

NSW - Recovery Hubs

Our team are on the ground in the below locations and are ready to help you.

Ballina, NSW

Location:

Ballina Surf Club,
Lighthouse Parade,
East Ballina

Times:

Mon - Fri
9am - 4:30pm (AEST)

Lismore, NSW

Location:

Southern Cross University,
Military Rd,
East Lismore

Times:

Mon - Fri
9am - 4:30pm (AEST)

Mullumbimby, NSW

Location:

Mullumbimby Civic & Community Centre
55 Dalley St,
Mullumbimby

Times:

Mon - Wed
9am - 4pm (AEST)

Murwillumbah, NSW

Location:

Murwillumbah Civic Centre,
10-14 Tumbulgum Road,
Murwillumbah

Times:

Mon - Fri
9am - 4pm (AEST)

Please note these locations and opening times are subject to change – please refer back to this page for current information.

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Read more

Showing 3 of 4 articles Showing 2 of 4 articles Showing 1 of 4 articles

Supporting QLD and NSW customers through flood and storm recovery

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How to avoid underinsurance

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Why you need a home inventory

A home inventory can help you keep track of your belongings for insurance purposes. Find out why you need one and what it should include.

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online. 

View FAQs

Website Feedback

Cookie and Data Policy
 We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Apia collects and uses data related to your online activity, and how you can choose to remain anonymous.

AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000.

Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement (and any related documents) before making a decision about general insurance. The Target Market Determination is also available

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Life Products
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

Funeral Insurance
Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL companies use the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other. 

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available. 

TAL Life supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.

Rewards and Recognition
The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network brand. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator's privacy policy.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.