Customer Support Team Locations | Apia

Customer Support Team

Our team is on the ground and ready to support customers impacted by significant weather.

Tingalpa

Address

Fielders Club
35 Bognor St,
Tingalpa, QLD 4173

Times

Monday, 17 to Friday, 21 August – 8.30am – 4.30pm
Saturday, 22 August – 8.00am – 2.00pm

Bribie Island

Address

Bribie Island Hotel
29 Sylvan Beach Esplanade,
Bellara, QLD 4507

Times

Monday, 24 August – 9:30am – 4:30pm
Tuesday, 25 August to Friday, 28 August – 8:30am – 4:30pm
Saturday, 29 August – 8:00am – 2:00pm

Shailer Park

Address

KP Centre
373 Chatswood Rd,
Loganholme, QLD 4129

Times

Monday, 31 August to Friday, 4 September – 8:30am – 4:30pm
Saturday, 5 September – 8.00am – 2.00pm

Clifton

Address

85 King Street,
Clifton, QLD 4361

Times

Monday, 7 September 2026 – 10:00am – 4:30pm
Tuesday, 8 to Friday, 11 September 2026 – 8:30am – 4:30pm
Saturday, 12 September 2026 – 8:00am – 12:00pm

How you can learn more

Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.

Cash Settlements

Claims Process

Maintaining Your Home

Repairing & Rebuilding Your Home

Temporary Accommodation

Third Parties Offering Claims Services

Who is going to repair my home?

Other ways to stay updated

Apia My Account

Message your claim manager, live chat with our online claims specialists and upload documents and photos.

Login now

Not registered?

If you need help getting registered please email our dedicated support team.

homeclaimsdigitalsupport@apia.com.au

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online.

Apia acknowledges the Traditional Custodians of the lands on where we work, live, and conduct business across Australia. We pay our respects to Elders past and present. Read more about our commitment to reconciliation.

Cookie and Data Policy
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Apia collects and uses data related to your online activity, and how you can choose to remain anonymous.

AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000.

Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement (and any related documents) before making a decision about general insurance. The Target Market Determination is also available

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.

Funeral Insurance

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL Life uses the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.