If you can't live in your home after an incident covered by your policy, you may be entitled to reasonable temporary accommodation costs until your home is rebuilt or repaired for up to 10% of the home sum insured. If you’re not sure whether this applies to you, check your policy documents or get in touch with us to discuss your options.
Hail Support
Find out how to get support after a Hailstorm.
How to contact Apia after a hailstorm
We're ready to help and are working as fast as we can to provide the support you need.
Our Claims Team will be in touch with you soon after your claim is lodged.
In the meantime, you can view your claim and communicate with your claim manager in your Apia My Account.
For all other enquiries visit our Contact page.
Ways we can help
How you can learn more
Our Customer Brochures include information about our claims process and other valuable topics, as well as frequently asked questions. Click below to learn more.
FAQs
If your home has flooded fully or partially, or rain has damaged your carpet, furniture or contents, you don't need to contact us right away or wait for an assessor to take the next steps. If it's safe to do so, please:
- Create a detailed list of damaged items, including either the make and model (if known) or a brief description of each item
- Take photos of damaged items
If you need to remove damaged items from the home, ensure you only do so where safe. If carpets are removed, where safe, keep a small sample
Please tell us about any damaged items the next time we speak. We'll work with you to make sure everything is included in your claim.
Please tell us about any new damage the next time we speak. You don’t need to contact us straight away.
Just make a note of the problem and take photos.
If a different part of your home is damaged by another event, please lodge a new claim online.
It depends on your policy. Please check your PDS or speak to your claims manager.
Our claims team will confirm the next steps for your claim. This may include us booking an assessment, arranging for repairs or replacements from a restorer, and/or discussing payment options.
This may take longer than usual if there’s been a severe weather event, but we’ll be in touch as soon as possible. In the meantime, remember to take photos or videos of the damage and if possible, a sample of each type of carpet. You can also remove wet carpet and damaged contents before an assessor visits your home.
A scope of work is a detailed summary of the work that will be undertaken to repair or rebuild your home. This includes the repairs that will be made in each room and the materials used. The scope of work will be updated as needed.
Your assessor, builder or claims manager will explain your scope of work and provide you with a copy for your consideration. Remember, your repairs or rebuild cannot commence until you have signed your scope of work.
Please contact our dedicated Claims Team via Live chat on this page, Monday to Friday 8am to 9pm and weekends 9am to 5pm AEST.
Third party claims representatives (also called claimant intermediaries) often visit communities after weather events, such as hailstorms, cyclones, and floods.
To learn more, visit:
Apia will never send an SMS message requesting an excess payment to progress your home claim. If you receive such a message, please delete it immediately.
Available support
Emergency response services
For more up-to-date information in your area, consider checking your local emergency service’s Twitter or Facebook account.
