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Our operating hours vary across our insurance products, please check which apply to you.
Did you know that you can make/track a claim, manage your policy, view your policy documents, and more online? These video tutorials explain how to register for Apia Online Services, and how to get the most out of your account.
Register for Apia Online Services
Since Apia is part of the Suncorp Network, you can also take advantage of the convenient and easy-to-use Suncorp App.
In this video, you’ll learn how to register for Apia Online Services in just 3 easy steps. You can register for an online account if you have one of the following policies:
Registering for your online account is easy.
First, go to the website and log in to your account.
Select ‘Register Now’. Fill in your details and then select ‘Register’.
Check your email to confirm your registration.
Remember, you can also use our Suncorp App. For Suncorp you can use an existing Insurance or Banking account to register.
You can make and track your claim easily through your online account. This video explains how.
When you need to make a claim, just go online.
Select the policy type you want to lodge a claim for.
Select ‘Claim online now’ to continue.
Add your details, and make sure they are correct.
Then, add the date of the event, and select the ‘Claim online’ button.
It’s that easy!
Remember, you can also use the Suncorp App, too.
In this video, we explain how you can renew and update your policy using Apia Online Services.
When you need to renew or update your policy, just go online.
It’s really easy – just log in…
You can renew or update your car or home insurance policy online!
Follow the steps and review your details through to the payment screen.
Enter your payment details.
It’s really that simple.
Remember, you can also use the Suncorp App, too.
You can easily request documents such as your Certificate of Insurance, and even have it instantly emailed to you. Learn how with this instructional video.
When you need a document, just go online.
Log in whenever and wherever you want.
Customers with eligible policies can access it.
It’s easy – just sign into your account. Then, choose the car or home insurance policy you want to get a document for.
Select ‘Get documents’ from the options displayed.
Easily choose the document you want to download from the menu.
Check the email address, change if required, then select ‘Send’.
You have successfully requested a document!
Remember, you can also use the Suncorp App, too.
If your personal details – such as your address, phone number or name - has changed, you can easily update it using Apia Online Services. Watch this video to learn how.
When you need to change your personal details, just go online.
It’s easy, just log in, then choose your car or home insurance policy.
Select to update your policy.
Then, choose ‘Contact details’. If you want to receive your policy statements via email, choose that option from here.
Select ‘Edit’.
Update whatever details you need to, then, make sure you save them.
Select ‘OK’.
Remember, you can also use the Suncorp App, too.
Learn how to update certain policy details, such as listed drivers or your car registration, quickly and easily through Apia Online Services.
When you need to change your policy details, just go online.
It’s quick and easy, just log in…
Then, choose your car or home insurance policy.
Then select ‘Update policy’.
From here, you can make changes to your policy.
Remember, you can also use the Suncorp App, too.
View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online.
Policy Documents
For full details of what is and isn't covered please refer to the relevant Product Disclosure Statement (PDS)
APIA's Online Services are not available, or not fully available, for all of APIA branded products, policy types or claim types. See APIA's Online Terms for further information.
