Apia Online Services

Save yourself a phone call and use Apia Online Services to manage your policies and claims.

Login / Register

Make a claim

Pay or renew

Apia multifactor authentication laptop and mobile

We’ve made it easier to protect your online account.

You can now protect your information with multi-factor authentication (MFA).

What can I do online?

Using Apia Online Services, you can self-manage your policy, personal details, payments and claims.

Change your address

Let us know if your postal or garaging address has changed.

Update your address

Manage drivers

Add, remove, or edit the details of drivers on your policy.

Make changes to your policy

Add or remove optional extras, adjust your excess, change the frequency of your payments or adjust your level of cover.

Update your policy

Cancel your policy

You can cancel your car, home or landlord insurance (excl. CTP or MAI).

To get started simply log in to online services and click on the chat icon to cancel.

Cancel your policy

For all other policies, give us a call. One of our specialists will be happy to help.

Update your financial information

Tell us about any relevant changes to your lender or financial institution.

Update your financial information

Adding a policy holder or nominated representative

Add a policy holder or Power of Attorney.

Authorise a policy holder

What else can I do online?

See a summary of your policy
Download your policy documents

Track a claim in real-time
Book claim-related appointments

Log in to Apia Online Services

Cookie and Data Policy
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Apia collects and uses data related to your online activity, and how you can choose to remain anonymous.

AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000.

Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement (and any related documents) before making a decision about general insurance. The Target Market Determination is also available

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.

Funeral Insurance

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL Life uses the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.