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Using Apia Online Services

Did you know that you can make/track a claim, manage your policy, view your policy documents, and more online? These video tutorials explain how to register for Apia Online Services, and how to get the most out of your account.

Register for Apia Online Services

Since Apia is part of the Suncorp Network, you can also take advantage of the convenient and easy-to-use Suncorp App.

Download the Suncorp App

How to register

In this video, you’ll learn how to register for Apia Online Services in just 3 easy steps. You can register for an online account if you have one of the following policies:

  • Home and Contents
  • Landlord Property and Contents
  • Car Insurance
  • Caravan Insurance

Make a claim

You can make and track your claim easily through your online account. This video explains how.

Renew and update your policy

In this video, we explain how you can renew and update your policy using Apia Online Services.

Request documents

You can easily request documents such as your Certificate of Insurance, and even have it instantly emailed to you. Learn how with this instructional video.

Update my personal details

If your personal details – such as your address, phone number or name - has changed, you can easily update it using Apia Online Services. Watch this video to learn how.

Update my policy details

Learn how to update certain policy details, such as listed drivers or your car registration, quickly and easily through Apia Online Services.

Frequently Asked Questions

View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online

View FAQs

Policy Documents

For full details of what is and isn't covered please refer to the relevant Product Disclosure Statement (PDS)

APIA's Online Services are not available, or not fully available, for all of APIA branded products, policy types or claim types. See APIA's Online Terms for further information.