Whether you need help logging into your online account or support and information about Apia over 50s insurance, you will find many of your questions answered here. If you have a question that isn’t answered here, please contact us.
An excess is the amount you have to pay for each incident when you make a claim. For example, if the rear and front of your car have been damaged in two separate incidents, then you have to make 2 claims and pay the excesses that apply for each claim.
We will arrange the repair of your vehicle through one of our recommended certified repairers in a location convenient to you.
If we are not able to find or locate a certified repairer in a location convenient to you, you may propose a repairer of your choice.
- Make sure everyone is safe. For emergencies call 000.
- Try to prevent further loss or damage.
- Report the incident to the authorities. If someone is injured or has stolen, attempted to steal or maliciously damaged your car, call the police immediately and record the time, date, report number and the name of the recording officer.
- Collect details of all drivers, passengers and witnesses. You will need these when you call us. Make sure you have their full names, addresses and contact numbers. If another vehicle is involved, record its registration number and the driver’s insurance details. Do not admit fault to anyone.
- Contact us as soon as possible. Make sure you have the details of the incident at hand to assist us with lodging your claim. If towing is required, we will help arrange the towing of your car to a location we nominate for assessment.
No, Apia does not offer cover notes (a temporary insurance that provides cover between signing up for a new policy and making the initial premium payment). When you commence cover with an Apia Car Insurance policy, you can pay through a number of convenient options, including online, via BPAY, in person, and by mail. Discover our full list of payment method options.
Apia also offers a 21-day cooling off period on our Comprehensive Car Insurance.
This means that when you sign up for a new Comprehensive Car Insurance policy, you’ll have 21 days to cancel your policy, if you choose to, and get a full refund (as long as you haven’t made any claims in that time).
If you miss a monthly instalment you can make a one off payment via your Apia Online Services online account.