Can I choose who repairs my car?
We will arrange the repair of your vehicle through one of our recommended certified repairers in a location convenient to you.
If we are not able to find or locate a certified repairer in a location convenient to you, you may propose a repairer of your choice.
Apia is a part of the Suncorp Group, which has established an innovative joint venture partnership with Capital S.M.A.R.T Repairs (SMART) and SMART+Plus, delivering best practice in fast, high-quality, vehicle repairs. Depending on the type of damage, we may authorise your car to be repaired by Capital S.M.A.R.T. Repairs who handle small-to-medium, non-structural damage or SMART+Plus, who specialise in heavier structural damage. You can find out more about this from the Suncorp Group website.