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What is an excess?
An excess is the amount you have to pay for each incident when you make a claim. For example, if the rear and front of your car have been damaged in two separate incidents, then you have to make 2 claims and pay the excesses that apply for each claim.
The total excess you are required to pay is determined by the circumstances of your claim. You might have to pay more than one type of excess when you claim. You will not have to pay an excess for an incident where we agree the driver of your car was not at fault, and you can give us the name and address of the other driver and the registration number of the other vehicle.
The amount and type of excess you will pay when making a claim are listed on your certificate. Check your PDS for more information.