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Write to us

Travel Insurance Policy Documents

For full details of what is and isn't covered please refer to the relevant Product Disclosure Statement (PDS)

Customers in need of extra help and support

We understand that sometimes our customers need extra care and support at different points in their lives.

We also know that everyone’s situation and needs will be different. We are commited to looking after your needs with sensitivity, dignity, respect and compassion.

Find out more

TTY / National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

Type and Read, Type and Listen or Speak and Read
13 36 77

Speak and Listen(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see

Translating and interpreting service available.

Insurance Fraud Hotline

1300 881 725

Fraud Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council Australia

Find out more about the General Insurance Code of Practice

General Insurance Code of Practice Subcriber

Financial Services Council

Find out more about the Life Insurance Code of Practice

Life Insurance Code of Practice Subsciber

Contact us online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response.

To help us verify your details, please provide the following information:

Claim online now - 24/7 claims service

Track my claim - Track your claim from start to finish

Please include as much detail as possible, e.g. the effective date for a change to your policy.

By clicking 'Send Enquiry', you agree with Apia's Online Terms and Privacy Statement.

By clicking ‘Send Enquiry’, you voluntarily consent and agree for Apia and TAL group of companies ('we' or 'us' collectively or singularly/separately where the context requires) to offer, invite you to apply, or promote and market (including via telephone where we have your valid consent, mail, email and SMS or other electronic messages) our products (including life and general insurance, banking and superannuation) and services under the Apia brand to you. Your consent shall remain in effect in accordance with relevant law or until you tell us otherwise. For more information about our marketing practices please refer to the ‘Your Privacy’ section of the PDS/FSG and our privacy policy. If you do not want to receive telemarketing calls (i.e. withdraw your request to receive marketing calls), or any information on other products (including life and general insurance, banking and superannuation) or services offered under the Apia brand by us or the insurer, please contact us on 1300 513 300 or email 

Please note:

  1. Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your belongings, please call us on 13 50 50.
  2. Claim online is only for holders of eligible Apia policies. Claim online is not available for the following claim types: Third Party Property Damage (all vehicle types), Boat, Travel, Funeral, Injury and Compulsory Third Party (CTP).