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Other ways we can help you

By phone

You can call us anytime, 24 hours a day, 7 days a week.

Within Australia: 13 50 50

From overseas: +61 2 4331 2024

By fax

Fax: (07)3135 3824

In person

Visit your nearest Apia branch

By mail

GPO Box 756, Melbourne VIC 3001

TTY/National relay service

If you have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice


Type and Read, Type and Listen or Speak and Read

13 36 77

Speak and Listen(or speech to relay)

1300 555 727

Internet relay calls

Connect to the NRS (see

Travel Insurance


+61 7 3305 7051

(we accept reverse charges through the international operator)

13 50 50

(within Australia)


Submit your medical forms via:

Email –

Fax – 1300 102 566

Post – GPO Box 1619, Adelaide, SA, 5001

Insurance fraud hotline

1300 881 725


NIU, Fraud & Intelligence

Locked Bag 32524

Brisbane QLD 4001

Insurance Council of Australia

Find out more about the General Insurance Code of Practice

Financial Services Council

Find out more about the Life Insurance Code of Practice