Contact us

Enquire online

Please complete the form below to send us an email. We'll follow up your enquiry and contact you with a response. Alternatively if your matter is urgent, you can call us on 13 50 50.

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Other ways we can help you

By phone

You can call us anytime, 24 hours a day, 7 days a week.
Within Australia - 13 50 50
From overseas - +61 2 4331 2024

By fax

Fax: (07)3135 3824

In person

Visit your nearest Apia branch

By mail

GPO Box 756, Melbourne VIC 3001

TTY/National relay service

If you are deaf or have a hearing or speech impairment you can call us through the National Relay Service. TTY/Voice

(Type and Read, Type and Listen or Speak and Read)
13 36 77

Speak and Listen

(or speech to relay)
1300 555 727

Internet relay calls

Connect to the NRS (see www.relayservice.com.au)

Insurance fraud hotline

1300 881 725

NIU, Fraud & Intelligence
Locked Bag 32524
Brisbane QLD 4001

Insurance Council of Australia

Find out more about Insurance Council of Australia