Whether you need help logging into your online account or support and information about Apia over 50s insurance, you will find many of your questions answered here. If your question isn’t answered here, please contact us.
Funeral Insurance involves paying a monthly premium to receive a certain payout at the time of the funeral. A pre-paid funeral plan involves sitting down with a Funeral Director, planning and paying for your funeral in advance.
The amount of cover that’s right for you will depend on you, your family’s circumstances, and the type of funeral you’d like.
Our Value Promise ensures you will never pay more in premiums than your loved ones will receive at claim time (the Funeral Benefit).
At claim time, we will compare your sum insured to the total amount you have paid in premiums and, if eligible for payment, we will pay whichever amount is greater.
Yes, you can nominate one beneficiary to receive the Funeral Benefit (the lump sum paid out at claim time). If you have a joint policy, you can still nominate only one beneficiary, which must be agreed by both insured persons.
If you choose not to nominate anyone as your beneficiary, any benefit payable will be paid to the surviving owner or to your estate, whichever is applicable.
If you take out a policy with us, you can insure up to two people on each policy. Each insured person is considered a policy owner.
Covering two people on the single policy means there’s a single policy number, less paperwork and a 20% family discount.
Yes. If you choose to do this, one owner will keep the existing policy and a new policy will be issued for the other policy holder.
Yes, there are discounts available on APIA Funeral Insurance, including:
- 20% for immediate family members who purchase Apia Funeral Insurance;
- 20% for joint policy owners;
- 10% for select stepped premium policies; and
- 10% cash back benefit after 3 consecutive years of your policy.
Renewing your Apia Funeral Insurance policy is easy. We will send you a renewal notice prior to your policy anniversary and if you are happy with everything then there is nothing further you need to do.
If you receive your renewal notice and find any problems or want to update any details then simply call 13 50 50 and one of our customer value specialists will be able to assist.
For renewal payments by mail, fill in your renewal notice slip and send it, along with a cheque or money order to: Locked Bag 14360, Melbourne, VIC 8001.
If you prefer to come into an Apia to pay in person, find your nearest Apia branch location.
To pay visa BPAY, you’ll need the Apia BPAY biller code 5132 and your reference number is your policy number, found in the ‘how to pay’ section of your certificate of insurance, next to the BPAY logo.