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Whether you need help logging into your online account or support and information about Apia over 50s insurance, you will find many of your questions answered here. If your question isn’t answered here, please contact us.
Funeral insurance can provide a lump sum payment to your family to help pay for funeral costs and other associated expenses.
Funerals can cost between $4,000 and $15,000 according to the Moneysmart.gov website1. When it comes to paying for funeral director fees and other expenses, we understand this can put a strain on many people’s finances. Apia Funeral Insurance gives you and your family the confidence of knowing that, in the event of your death, your family will have help to cover the costs of your funeral.
1Moneysmart.gov.au: paying for your funeral. Source accessed on 17/04/2020
Funeral insurance involves paying a premium (under Apia Funeral Insurance, this can be paid fortnightly, monthly or annually) to receive a certain payout at the time of the death of the life insured. Funeral Insurance payouts can be used to pay funeral expenses, but can also be used for any other purpose of the beneficiary's choosing. A pre-paid funeral plan involves speaking with a funeral director so you can plan and pay for your funeral in advance and is not insurance.
The amount of cover that’s right for you will depend on you, your family’s circumstances, and the type of funeral you or your loved ones would like to have.
Apia Funeral Insurance’s Value Promise means the following will be paid in relation to a valid claim - the Funeral Insurance cover amount, plus any Bonus Cover, or 100% or 70% of the total Funeral Insurance premiums paid, depending on the option selected – whichever is greater.
The Value Promise option you have selected will be shown in your policy schedule and will apply for the life of the policy.
Once you’re over the age of 85, the Early Payment Benefit lets you either keep your cover and continue to pay premiums for it, or cash it in early to receive an immediate payout of 120% of your average funeral cover.
Yes, you can nominate beneficiaries to receive the Funeral Benefit, which is the lump sum paid out at claim time. If you choose not to nominate anyone as your beneficiary, any benefit payable will be paid to the surviving owner or to your estate.
Yes, you can include multiple people on your funeral policy. Covering two or more people on the single policy means there’s only a single policy number, less paperwork and a 5% family discount.
Yes. The person who pays the Funeral Insurance benefit doesn’t have to be the person who is insured.
Yes, if you choose to do this, one owner will keep the existing policy and a new policy will be issued for the other policyholder.
The Funeral Benefit will not be paid if the life insured passes away in the first 12 months of the policy for any reason other than an accidental death.
If the life insured dies as a result of an accident, from sickness or by committing an intentional and self-inflicted act prior to the start of a policy, a refund will be provided of all premiums paid under the policy.
Yes. Here are some discounts available on Apia Funeral Insurance:
- 5% multi-life discount when there is more than one life insured on the policy, and
- 5% loyalty discount after 10 years, or from the policy anniversary after your 84th birthday, whichever happens first.
Please note: The family discount doesn’t apply to the optional Accidental Death cover.
Yes, Australian and New Zealand Citizens and permanent residents residing in Australia can apply for this insurance policy.
Yes, if you can meet all the requirements of your policy, you’ll be paid your benefit.
For customers who pay by direct debit or credit card, a statement will be sent to you prior to your policy anniversary. If you’re happy with everything, then you won’t need to do anything further.
If you receive your anniversary statement and find any problems, or want to update any details, simply contact the Apia Funeral Insurance team.
For questions regarding payments or renewals, please call 13 50 50 (within Australia) or +61 2 4331 2024 (from overseas). Help can also be provided, so you can pay by fortnightly or monthly instalments, at no extra cost.