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Apia Funeral Insurance Customer Information - COVID-19

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Our top priority continues to be paying claims and providing a full service to our customers.

At Apia Funeral Insurance our claims payment and support process is the most important thing we do.  Our teams continue to be ready to support you through this challenging time as the COVID-19 situation evolves.

For Apia Funeral Insurance customers suffering financial hardship

We at Apia Funeral Insurance understand the significant impact COVID-19 may have on the livelihood of customers and their families in Australia. We want to support those impacted during their time of need.  We would encourage any customer who has been directly impacted by COVID-19 and is concerned about their ability to meet their premium obligations to contact Apia Funeral Insurance on 13 50 50.

You can still purchase Apia Funeral insurance cover

If you wish to take out Apia Funeral Insurance you can still do so, subject to our eligibility requirements.

Apia Funeral Insurance is available to all Australian residents aged 45-75. There are no medical questions or tests required to apply, however it is important to note that cover is only provided for Accidental Death (which has a special meaning set out in the PDS) for the first 12 months. This means that a claim would not be paid for death caused by COVID-19 in the first 12 months of taking out Apia Funeral Insurance cover (or, following any increase, in respect of the increased portion). All causes of death are covered after the first 12 months of cover.

Find out more about your individual policy

If you have any specific questions on your policy, please contact the Apia Funeral Insurance Customer Service team with your policy details on 13 50 50.

This information is current at 24 March 2020 and may be subject to change.

Apia Funeral Insurance is issued by Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron).  TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct) has been authorised under an arrangement with Asteron to enter into, vary or cancel insurance cover and manage, administer and settle claims on behalf of the insurer as if it were the insurer. TAL Direct and Asteron are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 (TAL) group of companies. Asteron is authorised to use the Apia brand.

1.This advice is general and has not taken into account your individual objectives, financial situation, or needs. You must consider whether this advice is right for you having regard to your individual personal circumstances. You may need financial advice from a qualified adviser. Before you make a decision to acquire or continue to hold an insurance product, you should carefully, and in detail, read the relevant PDS and the policy document (where applicable) for the terms, conditions and any exclusions that apply to that product to ensure that the product is suited to your own individual objectives, financial situation and needs.

2.The information in this FAQ is not, and is not intended to be used as, personal financial advice, legal advice or medical advice for any of the questions covered, nor is it a substitute for any independent professional advice.

3.The information is not intended to influence or encourage you to acquire or hold (or not to acquire or hold) an income protection product or to encourage or discourage you from making a claim under your current income protection policy with your insurer.

4.This information must be read in conjunction with the relevant policy document, product disclosure statement and/or any policy schedule (including any relevant terms, conditions, exclusions and waiting periods contained in these documents).