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Apia Funeral Insurance Customer Information - COVID-19

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Apia Funeral Insurance Customer Information – COVID-19

The Apia Funeral Insurance team is ready to help you

Our Apia Funeral Insurance teams continue to be ready to support you through this challenging time as the COVID-19 situation evolves. Our first priority is supporting our customers and to be paying claims and providing a full service to you.

For information regarding Apia Funeral Insurance Claims

To make a claim, get in touch:

Please call Apia Funeral Insurance on 13 50 50 Mon to Fri, 8.00am – 6.00pm (AEST)

For existing Apia Funeral Insurance customers

Cover for COVID-19

For new Apia Funeral Insurance customers

This information is current at 15 April 2020 and may be subject to change.

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life or insurer) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL Life is not part of the Suncorp Group. TAL Life uses the Apia brand (a brand of the Suncorp network) under licence. TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct) has been authorised under an arrangement with the insurer to enter into, vary or cancel insurance cover and manage, administer and settle claims on behalf of the insurer as if it were the insurer. TAL Direct and TAL Life are part of the TAL group of companies.

1. References to ‘Apia Funeral’, ‘we’, ‘our’, ‘us’, in these FAQs are references to Asteron Life and Superannuation Limited (Asteron) or TAL Life Limited (TAL Life).

2. This advice is general and has not taken into account your individual objectives, financial situation, or needs. You must consider whether this advice is right for you having regard to your individual personal circumstances. You may need financial advice from a qualified adviser. Before you make a decision to acquire or continue to hold an insurance product, you should carefully, and in detail, read the relevant PDS and the policy document (where applicable) for the terms, conditions and any exclusions that apply to that product to ensure that the product is suited to your own individual objectives, financial situation and needs.

3. The information in this FAQ is not, and is not intended to be used as, personal financial advice, legal advice or medical advice for any of the questions covered, nor is it a substitute for any independent professional advice.

4. The information is not intended to influence or encourage you to acquire or hold (or not to acquire or hold) Apia Funeral Insurance product or to encourage or discourage you from making a claim under your current Apia Funeral insurance policy with your insurer.

5. This information must be read in conjunction with the relevant policy document, product disclosure statement and/or any policy schedule (including any relevant terms, conditions, exclusions and waiting periods contained in these documents).