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Payments FAQs

Whether you need help logging into your online account or information on how to make a payment, you'll find many of your questions answered here. If you can't find the answer you're looking for, please contact us.

For Apia insurance policies that can be renewed online, you can pay via our Secure Online Payment portal using Visa, MasterCard or American Express.

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You can use Visa, MasterCard or American Express when paying your policy renewal online.

For information on other ways to pay, please refer to our Renewal page.

Please note that online renewal is not available for certain products. To further discuss your renewal options, contact us.

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Your Apia Insurance policy certificate will tell you when your premiums are due. Alternatively, you can login to Apia Online Services to find out.

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Yes, at Apia we give you the option of paying for your insurance in the following instalments (direct debit/credit card only):

Annually
Half-Yearly
Quarterly
Monthly

To discuss your payment options, please contact us.

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If you don’t receive a confirmation of payment immediately when you pay online, wait 1-3 days as your payment could be delayed due to public holidays or the weekend.

If after that time nothing has changed, get in touch with your bank to make sure everything is okay with your account and that it hasn’t expired. Your bank may also take a couple of days to register the payment, but if there’s nothing wrong with your account please contact us and we’ll look into it for you.

If it’s a direct debit issue, we'll wait up to 14 days from your original debit date, and then try the payment again, on (or around) day 14.

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You can pay for your insurance online using your American Express, MasterCard or Visa Card or by direct debit from your bank account. Please note that for one-off Travel Insurance policies, payment can be made by credit card only. We have a range of payment options and do not charge any extra to pay by instalments.

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Your payment details are sent directly to AAI Limited and are safeguarded by a secure encrypted line. Your credit card or bank account details will not be shown on your insurance summary screen.

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If you miss a monthly instalment you can make a one off payment via your Apia Online Services online account.

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^Online policy discount does not apply to Apia Health, Funeral, Travel or CTP insurance or Apia Roadside Assist and Home Assist optional cover (where applicable). Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Caravan, Motorhome, Boat, Travel & Compulsory Third Party Personal Injury (CTP) Insurance. Registered Office: Level 28, 266 George Street, Brisbane QLD 4000. Read the PDS on this website before making any decisions about this insurance. Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Funeral Insurance and Injury Support insurance issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 229880 (SLSL) under the Apia brand and distributed by Suncorp Financial Services Pty Ltd ABN 50 10 844 6210 (SFS). Apia, AAI, SFS and SLSL are subsidiaries of Suncorp Group Limited ABN 66 145 290 124 (Suncorp Group). Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. For more information or to download the code click here. Products and services including banking, superannuation and insurance are provided by different entities of the Suncorp Group. Each entity is not responsible for, or liable in respect of, products and services provided by other entities of the Suncorp Group. Health insurance is issued by nib health funds limited ABN 83 000 124 381(nib) a registered private health insurer and is arranged by Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 as an authorised agent of nib for which it receives a commission. #Interest Rates effective from 29 January 2018. Interest is calculated daily and paid monthly on a stepped basis. You are paid interest for that part of your account balance that falls within each range, at the rate applicable to that range. This account is available to personal customers who are aged 50 and over who hold a current Apia Insurance Policy. In the case of joint accounts, one of the account holders must be over 50. An account cannot be opened in trust for another person. Deposit Products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 ("Suncorp Bank") to approved applicants only. Fees, charges, terms and conditions apply and are available on request. Please read the Product Information Document before making any decision regarding this product. For a paper copy visit your local branch or contact us on 1800 931 178. Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.