If you don’t receive a confirmation of payment immediately when you pay online, wait 1-3 days as your payment could be delayed due to public holidays or the weekend.

If after that time nothing has changed, get in touch with your bank to make sure everything is okay with your account and that it hasn’t expired. Your bank may also take a couple of days to register the payment, but if there’s nothing wrong with your account please contact us and we’ll look into it for you.

If it’s a direct debit issue, we'll wait up to 14 days from your original debit date, and then try the payment again, on (or around) day 14.