Comprehensive Car Insurance claims

Need to claim or track an existing claim? 
It's ok, that's why you have insurance, we're here to help.

Apia - Claim Online is an easy way to make a claim on most insurance policies at your own time and pace.


How would you like to start your Comprehensive Car Insurance claim?

Suncorp Insurance App

Apia is part of the Suncorp Network. So, Apia’s valued customers can enjoy access to the Suncorp Insurance App and the helpful features it offers. It lets you:

  • Keep a record of details at the scene of an accident
  • Upload photos and documents
  • Lodge your claim and receive a claim number instantly
  • Track your claim from start to finish
Fast and Easy Sash - Left Fast and Easy Sash - Left Fast and Easy Sash - Left Fast and Easy Sash - Left


  • 24 Hours / 7 days a week
  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Contact Us

To lodge your claim, one of our friendly staff will be there to take care of you 24/7, 7 days.

For motor claims enquires you can contact us,
Mon to Fri 8:00am – 7:00pm (AEDT)
Sat & Sun 8:00am – 5:00pm (AEDT)

Contact us

Next steps

What happens next?

  • You will be given a claim number
  • We will call you back within 2 business days to progress your claim
  • You can keep track of your claim online