What's changing for Apia
We’re making changes to how we calculate your premium
We want to let you know about some important updates to your premium. As part of our strategy to simplify our products and pricing, some discounts will no longer be offered. Rest assured, this is not about increasing our prices. These changes reflect a broader industry move towards reducing pricing complexity. We remain focused on providing great value and competitive cover that’s right for you, to help protect what you’ve worked a lifetime to achieve.
Summary of the discount changes
The table below outlines which discounts are being removed, when the changes take effect, as well as any exceptions that may apply for renewing policies.
*Eligible Apia general insurance policies were Apia Home (all levels of cover), Home Contents (all levels of cover), Landlord Property, Landlord Contents, Car Advantage (all levels of cover), Motorcycle (all levels of cover), Caravan (including trailer), Boat (all levels of cover) and Motorhome (all levels of cover).
Other reasons why your premium may change
We remain committed to providing fair, and competitive premiums. We regularly review our pricing approach, so each year your premium is likely to change, even if your circumstances haven’t. We calculate your premium based on:
- your risk
- the excess you choose
- the type of insurance and optional covers that you choose
- compulsory government charges such as stamp duty and GST, and
- Emergency Services Levy, where applicable.
This isn’t a list of all our factors. The factors we use can change and how these might combine to affect your premium will differ from person to person.
The premium you pay is also affected by other things including (but not limited to):
- the cost of claims we’ve paid to other customers and claims we expect to pay in the future
- our expenses of doing business
- insurance market conditions
In addition, broader trends, like severe weather and rising construction and repair costs, affect insurance costs for everyone, even if nothing has changed for you personally.
What you need to do
You don’t need to do anything because of these changes. However, if you have further questions, you can read our frequently asked questions below.
Frequently Asked Questions
We are simplifying our approach to pricing and remain committed to offering fair and competitive premiums to deliver the best value products we can.
We still consider how far you drive each year when calculating your car premium. Keeping your details up to date helps us make sure your premium reflects your current situation.
No, in some cases, you may still see a Multi-Policy Discount applied to your policy for a final year. This is due to the date a policy was purchased or renewed. Refer here for more details.
Yes, any No Claim Bonus you have qualified for will be applied for one final time on your first caravan renewal on or after 1 August 2026. Refer here for more details
Yes, as an existing Comprehensive car insurance policy holder you will receive Rating P - Protected on your first renewal on or after 1 August 2026. Refer here for more details.
Not necessarily. If the change you need to make doesn’t require us to create a new policy, then you will continue to receive any eligible discounts until your next renewal. Changes such as payment method, payment frequency, and listed drivers are some examples of changes that can be made without creating a new policy. If you are concerned your changes may affect your discount, please give us a call.
When a policy is cancelled due to missed payments, a new policy will need to be created. Your new policy will reflect the discount offers available when the policy starts.
Absolutely. We can provide you with personalised advice, which means we can recommend solutions to suit your specific needs. We are always happy to have a chat with you.
Still have questions?
If you still have questions about these changes or how they may affect your policy, please contact us on 13 55 55.
Exceptions for renewing policies
Multi-Policy Discount
In some cases, you may see a Multi-Policy Discount on a renewing policy before 19 January 2027. That’s because you purchased your second eligible policy before 19 January 2026 and qualified for Multi-Policy Discount on your existing policy. If your certificate lists Multi-Policy Discount, it means this discount has been applied to your premium. However, it will be removed on the following renewal.
Car Advantage Comprehensive cover: No Claim Bonus including Rating P - Protected
For existing Comprehensive car insurance policies with a commencement date prior to 1 August 2026, you will retain or receive a Rating P - Protected on your first renewal on or after 1 August 2026. If you have a Rating P - Protected, we don’t consider claims when calculating your premium. Rating P - Protected only applies to Comprehensive cover.
Caravan: No Claim Bonus
For existing policies that commenced before 1 August 2026, any No Claim Bonus you have qualified for will be applied for one final time on your first renewal on or after 1 August 2026. If a No Claim Bonus is applied, it will be shown on your certificate. However, it will be removed on the following renewal.
For details on Apia No Claim Bonus, refer to the Additional Information Guide that applied at the commencement date of your previous policy term at https://www.apia.com.au/policy-documents/caravan-insurance.html
Motorhome: No Claim Bonus including Rating P – Protected
For existing policies with a commencement date prior to 1 August 2026:
- if you hold or have qualified for a Rating P - Protected on your first renewal on or after 1 August 2026, it’ll be applied on that renewal.
OR
- if you have qualified for a No Claim Bonus other than Rating P - Protected, the No Claim Bonus will be applied for the final time on your first renewal on or after 1 August 2026. However, it will be removed on the following renewal.
If a No Claim Bonus is applied, it will be shown on your certificate. For details on No Claim Bonus, refer to the Additional Information Guide that applied at the commencement date of your previous policy term at www.apia.com.au/policy-documents/motorhome-insurance. If you have Rating P - Protected, we don’t consider claims when calculating your premium.
