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Travel Insurance claims

Need to claim or track an existing claim? 
It's ok, that's why you have insurance, we're here to help.

Before you start

What you need before making a claim

  • Your policy number
  • Details about what happened
  • Any photos or documents related to claim
  • Details of any other people involved

Submitting your claim

How to start your Travel Insurance claim

For emergency medical or travel assistance

Call us 24/7

From overseas: +61 7 3305 7051
(we accept reverse charges)

Within Australia: 13 50 50

To make a new claim or enquire on an existing claim

Call 13 50 50


Both emergency assistance and claims services are managed by an external provider on our behalf