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Providing you the right support

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services.

For helpful information, tools and support services

Good Shepherd Microfinance offers affordable financial programs to people who are financially excluded.

Visit Good Shepherd Australia New Zealand

Wesley LifeForce service finder provides a tool for suicide prevention services and crisis support to people most at risk. Connect to a range of local services in your area.

Visit Wesley Lifeforce service finder

National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.

Call 1800 007 007 (Monday to Friday, 9:30am – 4:30 pm)

IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.

Call 1800 655 556 (Monday to Friday, 8am – 5pm AEST) or submit a web request

For community support and counselling services

1800 RESPECT is a free and confidential service for family and domestic violence support.

Call 1800 737 732 (available 24/7)

Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.

Call 1300 22 4636 for immediate support (available 24/7)

Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.

Call 13 11 14 (available 24/7)

Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.

Call 1800 655 566

For government support services

Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Call 131 450

The National Relay Service (NRS) is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.

Voice: 1300 555 727
TTY: 133 677
SMS: 0432 677 767

Services Australia delivers government payments and services. If eligible, social work services can provide support, counselling and information in difficult times.

Visit Services Australia for contact information.

We’re here to help

We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help.

Call us on 13 50 50 or visit our customer help and support page for more information.

Essentials by AAI

If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Please visit Essentials by AAI. Essentials by AAI provides low cost cover for those on low incomes in partnership with Good Shepherd.

Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.

Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

"We” are AAI Limited, issuer of general insurance products under the Apia brand.

For the purposes of these policies “customer” or “you” are used interchangeably to mean an individual insured, a third-party beneficiary, a potential customer, or an individual which we as an insurer are seeking to recover from. A customer may be liaising with us on their own behalf or via a duly authorised representative.

Cookie and Data Policy
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Apia collects and uses data related to your online activity, and how you can choose to remain anonymous.

AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 28, 266 George Street, Brisbane QLD 4000.
You should read and consider the Product Disclosure Statement (and any related documents) on this website before making any decisions about general insurance. Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Life Products
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

Funeral Insurance
Apia Funeral Insurance is issued by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life), which are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the Apia brand under license. TAL companies are not part of the Suncorp Group. TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct) has been authorised under an arrangement with the insurers to enter into, vary or cancel insurance cover and manage, administer and settle claims on behalf of the insurer as if it were the insurer.
Asteron and TAL Life support and adhere to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email info@fsc.org.au or visit www.fsc.org.au.

Rewards and Recognition
The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network brand. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator's privacy policy.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.