Providing you the right support

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services. 

For helpful information, tools and support services

Good shepherd logo

Good Shepherd Microfinance offers affordable financial programs to people who are financially excluded.

Wesley mission logo

Wesley LifeForce service finder provides a tool for suicide prevention services and crisis support to people most at risk. Connect to a range of local services in your area.

National debt helpline logo

National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.

  • Call 1800 007 007 (Monday to Friday, 9:30am ­– 4:30 pm)
ID care logo

IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.

For community support and counselling services

1800Respect logo

1800 RESPECT is a free and confidential service for family and domestic violence support.

Beyond Blue logo

Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.

  • Call 1300 22 4636  for immediate support (available 24/7)
Lifeline logo

Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.

Advocare logo

Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.

For government support services

TIS logo

Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

Department of Infastructure, Transport, Regional Development and Communications logo

The National Relay Service (NRS)  is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.

  • Voice: 1300 555 727
  • TTY: 133 677
  • SMS: 0432 677 767
Services Australia DHS unity star logo

Services Australia delivers government payments and services. If eligible, social work services  can provide support, counselling and information in difficult times.

We’re here to help

We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help.

Call us on 13 50 50 or visit our customer help and support page for more information.

Essentials by AAI

If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Essentials by AAI provides cover for those on low incomes.

Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.

Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it. The Target Market Determination is also available.

"We” are AAI Limited, issuer of general insurance products under the Apia brand.

For the purposes of these policies “customer” or “you” are used interchangeably to mean an individual insured, a third-party beneficiary, a potential customer, or an individual which we as an insurer are seeking to recover from. A customer may be liaising with us on their own behalf or via a duly authorised representative.