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Providing you the right support

If you’re in need of extra resources here’s a list of organisations that can help you access the right support and services. 

For helpful information, tools and support services

Good Shepherd Microfinance offers affordable financial programs to people who are financially excluded.

Wesley LifeForce service finder provides a tool for suicide prevention services and crisis support to people most at risk. Connect to a range of local services in your area.

National Debt Helpline provides free financial counselling that helps people in Australia tackle their debt problems.

  • Call 1800 007 007 (Monday to Friday, 9:30am ­– 4:30 pm)

IDCare supports Australians concerned with issues relating to misuse of their identity or cyber security.

For community support and counselling services

1800 RESPECT is a free and confidential service for family and domestic violence support.

Beyond Blue is where you can get information and support for depression, anxiety and suicidal thoughts.

  • Call 1300 22 4636  for immediate support (available 24/7)

Lifeline is a free and confidential 24 hour crisis support and suicide prevention services.

Advocare provides a range of advocacy and information services specially designed to assist older people, their families and carers.

For government support services

Translating and Interpreting Services (TIS National) is a 24/7 interpreting service for people who do not speak English and for agencies and businesses that need to communicate with their non-English speaking clients.

The National Relay Service (NRS)  is an Australia-wide telephone access service available to customers who are deaf or have a hearing or speech impediment.

  • Voice: 1300 555 727
  • TTY: 133 677
  • SMS: 0432 677 767

Services Australia delivers government payments and services. If eligible, social work services  can provide support, counselling and information in difficult times.

We’re here to help

We know a lot of our customers will need support at different times in their lives. If you need extra support, we’re here to help.

Call us on 13 50 50 or visit our customer help and support page for more information.

Essentials by AAI

If you are unable to afford mainstream insurance cover, there may be a solution for your needs. Please visit Essentials by AAI. Essentials by AAI provides low cost cover for those on low incomes in partnership with Good Shepherd.

Insurance is provided for cars and/or contents insurance only, is limited to low sums insured, and is subject to eligibility criteria.

Insurance issued by AAI Limited ABN 48 005 297 807. Read the Product Disclosure Statement before making a decision about this insurance. Click here for a copy. This advice has been prepared without taking into account your particular objectives, financial situations or needs, so you should consider whether it is appropriate for you before acting on it.

"We” are AAI Limited, issuer of general insurance products under the Apia brand.

For the purposes of these policies “customer” or “you” are used interchangeably to mean an individual insured, a third-party beneficiary, a potential customer, or an individual which we as an insurer are seeking to recover from. A customer may be liaising with us on their own behalf or via a duly authorised representative.

^Online discount is only available for new, eligible policies purchased online and will be applied upon purchase and subtracted from the premium. Online discount does not apply to Apia Health, Funeral, Life, Travel, CTP insurance or MAI Insurance, or Apia Roadside Assist and Home Assist optional cover (where applicable).

 Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance).

You should consider and carefully read the PDS (and any related documents) on this website before making any decisions about any insurance. Information provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

Apia Funeral Insurance is issued by either Asteron Life & Superannuation Limited ABN 87 073 979 530, AFSL 229880 (Asteron) or by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). Both Asteron and TAL Life are part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL companies use the Apia brand under license. TAL companies are not part of the Suncorp Group. TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct) has been authorised under an arrangement with the insurers to enter into, vary or cancel insurance cover and manage, administer and settle claims on behalf of the insurer as if it were the insurer.

Asteron and TAL Life support and adhere to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. Download the Code here. For more information contact the Financial Services Council on (02) 9299 3022 (local call cost), email info@fsc.org.au or visit www.fsc.org.au.

Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Apia and AAI are subsidiaries of Suncorp Group Limited ABN 66 145 290 124 (Suncorp Group). Products and services including banking, superannuation and insurance (including home and car insurance) are provided by separate companies in the Suncorp Group.

The Reward and Recognition program ("Suncorp Benefits") is being operated by EONX Services Pty Ltd ABN 39 615 958 873. To register for Suncorp Benefits you must hold a current eligible personal policy or an eligible personal product or service from one of the brands in the Suncorp Network brand. Purchase limits apply to each individual retailer. See full Terms and Conditions. Use of Suncorp Benefits is subject to the operator’s privacy policy.

Registered Office: Level 28, 266 George Street, Brisbane QLD 4000. Read the PDS on this website before making any decisions about this insurance.