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Understanding Our New
Apia Landlord Insurance PDS

Introducing the new Apia Landlord Insurance Product Disclosure Statement (PDS) for policies renewing on or after 23 March 2021. The PDS contains important information you need to know about your Apia insurance product, please ensure you read it carefully.

We’ve changed the layout of the PDS to help make it easier to understand. And we have also made other changes to the policy – we have added and changed covers and we have added and changed exclusions and conditions.

! IMPORTANT CHANGE – Our Landlord Insurance will no longer provide any cover if your property is used for short stays, holiday rentals or house sharing. This includes if your property is available through Airbnb or Stayz. Do not renew your policy if your property is used for short stays, holiday rentals or house sharing, as you will not have any cover. If you pay by direct debit, you will need to call us to cancel the direct debit.

Below are some examples of things we have changed:

  • Extra support (new section in your PDS)
  • Your responsibilities
  • When you need to contact us about changes (we have expanded the situations when you need to contact us)
  • Excess (when and how to pay)
  • What good condition of your home, unit or contents means
  • Things we don’t cover
  • Temporary accommodation cover after an insured event
  • How we settle your claim
  • Lifetime guarantee on authorised home repairs
  • Joint policyholders
  • Conduct of others (new section in your PDS)

For full details, please refer to your PDS.

Things We Don’t Cover

General Exclusions is now called ‘Things we don’t cover’. Things we don’t cover includes some new and updated exclusions, such as:

  • Breaking the law
  • Communicable disease
  • Deliberate or reckless actions
  • Illegal drugs and other chemical or poisonous substance
  • Extra costs or other losses following an incident covered by your policy
  • Property, unit or contents not in good condition
  • Not a permanent residence / used for short-term rentals
  • Short term and holiday renting
  • Not complying with building laws or regulations

For full details, please refer to your PDS.

Details of some of the changes to the PDS

Changes when there are joint policyholders

During the period of insurance, we might ask all joint policyholders first before we action a request or direction in relation to your policy (e.g. before we cancel your policy, reduce your cover or remove another policyholder). This way we can help protect the interests of all policyholders.


We have clarified that there is no requirement to pay the excess upfront when you first lodge your claim.

Things we don’t cover - Short-term rentals and holiday letting

The policy will no longer provide any cover if the property is used for short-term rental, holiday letting or house sharing, including an arrangement booked through an online booking platform, such as Airbnb or Stayz.

What we do not cover as your property

We have updated the PDS to state we do not cover any part of the property used for farming of any description (including buildings used for hobby farms) such as, but not limited to, a barn, dairy, shearing shed, silo or stable. This limitation does not include part of the property which could be used for farming but is not used for that purpose.

Your responsibilities

Several changes have been made to the ‘Your responsibilities’ section, including the below.

The reference to ‘take reasonable care’ to prevent theft, loss, damage or legal liability has been replaced with ‘take steps’. Ensuring there are working smoke detectors in the building is given as an example of a step you can take.

The obligation to keep the home compliant with building regulations and laws has been changed to apply ‘when construction, alterations or repairs are undertaken’. An example has been inserted for transparency.

Conduct of others

When we consider a claim, we will have regard to any prejudice you have suffered due to the conduct of others and we may meet the claim when we are not legally required to do so.

Loss of rent following an insured event

Apia has introduced a definition for ‘Cannot be lived in’ and provided examples in the PDS of what this might include.

Summary of cover table

New ‘Summary of cover’ table including insured events, additional covers and optional covers to assist you with navigating the new format.

When you need to contact us

We have expanded the list of situations in which you need to contact us. For example, you need to contact us if you have had another insurer cancel or decline an insurance policy, impose specific conditions on a policy or refuse a claim during the period of insurance.

You need to tell us if you:

  • You start farming, manufacture or repair work at the insured address (or your agent becomes aware your tenant is doing this); or
  • the insured address ceases to be used as a rental property.

Details of some of the changes to the Claims Section

How we settle your claim

Apia has included updates around how we settle both property and contents claims. The detail included is intended to provide greater transparency around each of the settlement options we provide.

For property claims, how we settle broadly depends on whether a member of our supplier network can complete the repair or rebuild or alternatively, if a member of our supplier network is unable to complete the repair or rebuild.

For contents claims, how we settle will depend on whether the contents need to be repaired or replaced, the applicable limits under your policy and the type of settlement you request.

Please read the PDS carefully.

Lifetime guarantee on home repairs

If we pay you for the repair or rebuild, the lifetime guarantee on home repairs does not apply. When the lifetime guarantee does apply, we will guarantee the standard of the workmanship to be free of defects. We no longer guarantee the quality of materials.

Our right to recover from those who are responsible

We have added examples of the assistance that may be required from you if we take action against a party for the recovery of your loss.

How we settle home claims

There have been some key changes to how we settle home claims.

We will always aim to repair or rebuild the damage to the home using a member of our supplier network.

If you do not accept our offer to repair or rebuild, your claim will be cash settled. This amount will be based on the assessed quote amount for a member of our builder supplier network to repair or rebuild on a ‘new for old’ basis (and your sum insured). This cash settlement amount may be less than what it would cost you to arrange a repair or rebuild in the open market (due to the supplier discounts available to Apia).

Alternatively, if for whatever reason, a member of our supplier network is unable to complete the repair or rebuild, we will ask you to engage a builder to provide a scope of works and provide a quote on the cost to repair or rebuild on a ‘new for old’ basis. Following an assessment process, if that quote is appropriate and reasonable, we will pay you the assessed amount.

Matching undamaged parts

We now have a limit of $1,000 per incident when repairing, replacing, or rebuilding undamaged parts of the home or contents in order to achieve a uniform appearance where the loss or damage occurred.

The information above is not a complete list of the changes to your Apia Landlord Insurance. For full details of what is and isn’t covered, please read the Apia Landlord Insurance Product Disclosure Statement (PDS). Consider the PDS before making a decision about this insurance