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Understanding Our New
Apia Assisted Living Residence Insurance PDS

Introducing the new Apia Assisted Living Residence Insurance Product Disclosure Statement (PDS) for policies renewing on or after 23 March 2021. The PDS contains important information you need to know about your Apia insurance product, please ensure you read it carefully.

We’ve changed the layout of the PDS to help make it easier to understand. And we have also made other changes to the policy – we have added and changed covers and we have added and changed exclusions and conditions.

Below are some examples of things we have changed:

  • Extra support (new section in your PDS)
  • Your responsibilities
  • When you need to contact us about changes (we have expanded the situations when you need to contact us)
  • Excess (when and how to pay)
  • What good condition of your contents means
  • Things we don’t cover
  • How we settle your claim
  • Joint policyholders
  • Conduct of others (new section in your PDS)

For full details, please refer to your PDS.

Things We Don’t Cover

General Exclusions is now called ‘Things we don’t cover’. Things we don’t cover includes some new and updated exclusions, such as:

  • Assisted living facility employees
  • Breaking the law
  • Communicable disease
  • Contents not in good condition
  • Deliberate or reckless action or omissions
  • Extra cost or other losses following an incident covered by your policy
  • Unlawful purposes

For full details, please refer to your PDS.

Details of some of the changes to the PDS

Changes when there are joint policyholders

During the period of insurance, we might ask all joint policyholders first before we action a request or direction in relation to your policy (e.g. before we cancel your policy, reduce your cover or remove another policyholder). This way we can help protect the interests of all policyholders.

Excess

We have clarified that there is no requirement to pay the excess upfront when you first lodge your claim.

Home office equipment (only available with home cover)

There is no longer a fixed limit on home office equipment.

Personal valuables – specified items

The types of contents that you can cover under this optional cover have been updated. Such as for clarity hearing aids have been added as an example of personal valuables.

Please read the PDS carefully.

Your responsibilities

The reference to ‘take reasonable care’ to prevent loss or damage has been replaced with ‘take steps’. Ensuring valuable items are stored securely is an example.

Conduct of others

When we consider a claim, we will have regard to any prejudice you have suffered due to the conduct of others and we may meet the claim when we are not legally required to do so.

Summary of cover table

New ‘Summary of cover’ table including insured events, additional covers and optional covers to assist you with navigating the new format.

Summary of cover table

New ‘Summary of cover’ table including insured events, additional covers and optional covers to assist you with navigating the new format.

When you need to contact us

We have expanded the list of situations in which you need to contact us. For example, you need to contact us if you have had another insurer cancel or decline an insurance policy, impose specific conditions on a policy or refuse a claim during the period of insurance.

Details of some of the changes to the Claims Section

How we settle your claim

Apia has included updates around how it settles contents claims. You can choose cash settlement for the amount of the assessed quote, up to the policy limit.

 

Our right to recover from those who are responsible

We have added examples of the assistance that may be required from you if we take action against a party for the recovery of your loss.

Matching undamaged parts

If we cannot find new materials to match undamaged parts, we will pay extra (up to $1,000 per claim) when repairing undamaged parts of the contents in order to achieve a uniform appearance. Cover for matching is limited to internal blinds and curtains, carpets and other contents floor coverings. 

The information above is not a complete list of the changes to your Apia Assisted Living Residence Insurance. For full details of what is and isn’t covered, please read the Apia Assisted Living Residence Insurance Product Disclosure Statement (PDS). Consider the PDS before making a decision about this insurance