Payment System Upgrade
Due to a planned system upgrade, if your regular bank account direct debit payment is scheduled between 4 Feb – 6 Feb 2026, your payment will be processed slightly later, on or around 9 Feb 2026.
If you purchased a new instalment policy between 29 Jan 2026 – 6 Feb 2026 and your first credit card debit was due 6 – 12 Feb 2026, your payment will instead be processed on or around 13 Feb 2026.
This is a one-off delay, and direct debits will revert to their regular scheduled date after this upgrade.
No action is required from customers, other than ensuring there are sufficient funds in the nominated account on the new debit date. There will be no impact to your insurance coverage during this period.
Payment System Upgrade
Frequently Asked Questions
If your regular direct debit from your bank account was scheduled between 4 and 6 February 2026, it will be processed slightly later, on or around 9 February 2026. Future payments will return to your normal schedule.
If you set up a new instalment policy with a credit card between 29 Jan 2026 – 6 Feb 2026, and your first payment was scheduled 6 – 12 Feb 2026, it will be processed slightly later, on or around 13 Feb 2026. Future payments will return to your normal schedule.
You can choose a new date by logging into ‘My Account’. Alternatively, you can contact our friendly team, and they will arrange a new date for you.
No, there will be no impact to your insurance coverage.
There’s no action required from you. Just make sure there are sufficient funds in your nominated account on the new debit date.
No, this is a once-off change. Your future direct debits will continue as per your original schedule.
If you need more help or clarification, feel free to contact our team and we’re happy to assist.
