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Apia warns customers about injury compensation scam


Apia is warning customers to beware of phone scammers posing as Apia injury claims representatives.

The warning follows reports from customers who have received unsolicited calls from people claiming to be from Apia and offering compensation for injury claims in a bid to gain personal information.

Apia spokesperson, Angela Wilkinson, said it was important people are very careful about what information they provide over the phone, particularly if offered potential compensation in exchange for personal details.

“The phone scammer starts by telling the customer they are calling from Apia’s claims department about an injury claim relating to a recent accident and the customer is entitled to compensation.

“In some cases the scammer has provided personal details, including the customer’s street address, in a bid to gain bank account details,” Ms Wilkinson said.

“We strongly advise anyone who has received a call and suspects it might be a scam, not to provide personal details or respond,” she advised.

If you are contacted by someone claiming to be from Apia asking for bank details:

  1. If you believe you have received a suspicious call DO NOT provide any personal or banking details under any circumstances
  2. If you have caller ID, note down the number and contact Apia on 13 50 50 and report the incident; and
  3. Contact the Local Police.

Further information about scams can be found at www.scamwatch.gov.au.