Apia ramps up disaster response operations with five mobile claims units available to Newcastle-Hunter residents

Apia has ramped up the mobilisation of its Customer Response Teams establishing five mobile insurance claims and assessment offices to assist customers affected by the NSW storms and floods.

Now located in Raymond Terrace, Cessnock, Dungog, Maitland and Charlestown, the Customer Response Team (CRT) is a fully self-sufficient mobile office which allows customers to lodge claims in person and access much needed emergency funds and accommodation.

Apia spokesperson, Angela Wilkinson, said the insurer was committed providing customers with access to the best possible claims service in the aftermath of the storms.

“We have dispatched extra claims and assessment staff into the worst affected regions to ensure claims and assessments get underway as quickly as possible,” Ms Wilkinson explained.

“These are very challenging times for many residents and so we are dedicated to moving our mobile claims centres through the Newcastle-Hunter region to make sure our customers receive the support and assistance they need at this time,” she said. 

Customer Response Team locations:

Raymond Terrace – Senior Citizens Centre, 17E Irrawang Road, Raymond Terrace

Weekdays: 9am - 5pm; Weekends: 10am - 4pm

Cessnock – Cessnock City Council, 62 Vincent Street, Cessnock

Weekdays: 9am - 5pm; Weekends: 10am - 4pm

Newcastle – 25 Pearson Street, Charlestown. Opposite the Charlestown Shopping Centre

Weekdays: 9am - 5pm; Weekends: 9am - 5pm

Maitland – GIO Maitland Agency, Shop 1/378 High St, Maitland

Weekdays: 9am - 5pm; Saturday only: 9am - 12pm

Dungog – Dungog Recovery Centre, Doug Walters Pavilion, Bennett Park, Mackay St

Weekdays: 9am - 6pm; Weekends: 10am - 4pm

If customers cannot get to a CRT they can also make a claim by calling 13 50 50 or online at www.apia.com.au.