Apia’s Customer Response Team – a mobile insurance claims office, will be operational at the Gawler Recovery Centre this weekend and on Monday 30th November to assist customers affected by this week’s devastating bushfires in Pinery.
Located at the Gawler Sport and Community Centre, Nixon Terrace, Gawler, the Customer Response Team (CRT) is a fully self-sufficient mobile office which allows Apia customers to lodge claims in person and access services including emergency funds and temporary accommodation.
Apia spokesperson Angela Wilkinson said: “Having our Customer Response Team on the ground in affected areas allows customers to commence the claims process even if they are still without power or telecommunications.”
“We understand that these are very challenging times for many residents whose homes and property have been significantly damaged by the bushfire.
“Our priority at this time is the safety of our customers and to also help residents begin rebuilding their lives as quickly as possible,” she said.
If customers cannot get to the CRT, they are encouraged to lodge claims online at www.apia.com.au or contact the Apia call centre 24 hours a day on 13 50 50.
Apia is a specialist insurance provider for people aged over 50. Providing a wide range of home and contents, car, caravan, motor home, boat and life insurance solutions tailored to the over 50s life stage. Apia has a network of branches across Australia and also provides Private Health Insurance, underwritten by nib, offering a range of Hospital and Extras covers specifically tailored to meet the varying and individual needs of Australians aged over 50. For more information on Apia visit www.apia.com.au