Home & Contents Insurance claims

Need to claim or track an existing claim?
It's ok, that's why you have insurance, we're here to help.

Apia - Claim Online is an easy way to make a claim on most insurance policies at your own time and pace.

HOW TO SUBMIT YOUR CLAIM

How would you like to start your Home Insurance claim?

Suncorp Insurance App

Apia is part of the Suncorp Network. So, Apia’s valued customers can enjoy access to the Suncorp Insurance App and the helpful features it offers. It lets you:

Keep a record of details at the scene of an accident
Upload photos and documents
Lodge your claim and receive a claim number instantly
Track your claim from start to finish

Download the app now

Fast and Easy Sash - Left

Fast and Easy Sash - Left

Fast and Easy Sash - Left

Fast and Easy Sash - Left

Online

24 Hours / 7 days a week
Takes only 10mins (approx)
Instant claim number & email confirmation
Upload photos & documents
Track your claim progress

Claim online now

Contact Us

To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

You can still contact us anytime, even if you lodge your claim online.

Next steps

What happens next?

You will be given a claim number
We will call you back within 2 business days to progress your claim
You can keep track of your claim online

Apia Online Services

Track your Home & Contents Insurance claim online

Suncorp Insurance App

Apia is part of the Suncorp Network. So, Apia’s valued customers can enjoy access to the Suncorp Insurance App and the helpful features it offers. It lets you:

Keep a record of details at the scene of an accident
Upload photos and documents
Lodge your claim and receive a claim number instantly
Track your claim from start to finish

Download the app now

What you can do online

Track status of your claim
Download policy documents
Pay excess

Cookie and Data Policy
We use cookies and other related technologies to improve and tailor your website experience. See our Cookie and Data Policy. This policy provides information about how Apia collects and uses data related to your online activity, and how you can choose to remain anonymous.

AAI Limited
Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Motorcycle, Caravan, Motorhome, Boat, Travel, Compulsory Third Party Personal Injury (CTP) Insurance and Motor Accident Injuries Insurance (MAI Insurance). Registered Office: Level 23, 80 Ann Street, Brisbane QLD 4000.

Any advice provided is general advice only and has been prepared without taking into account any person's particular objectives, financial situation or needs, consider whether it is appropriate for you before acting on it. Read the Product Disclosure Statement (and any related documents) before making a decision about general insurance. The Target Market Determination is also available

Health Insurance
Apia Health Insurance is issued by nib health funds limited ABN 83 000 124 381 (nib), a registered private health insurer, and is marketed by Platform CoVentures Pty Ltd ABN 82 626 829 623 (PC), a Suncorp Group company. PC is an authorised agent of nib and receives commission from nib.

Life Products
Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017, AFSL 243260 (TAL Direct).

Funeral Insurance

Apia Funeral Insurance is issued by TAL Life Limited ABN 70 050 109 450 AFSL 237848 (TAL Life) which is part of the TAL Dai-ichi Life Australia Pty Limited ABN 97 150 070 483 group of companies (TAL). TAL is not part of the Suncorp Group. TAL Life uses the Apia brand under licence from the Suncorp Group. The different entities of TAL and the Suncorp Group of companies are not responsible for, or liable in respect of, products and services provided by the other.

Any advice on this page in connection with the Life products is general in nature and is provided by Platform Ventures Pty Ltd ABN 35 626 745 177 AFS Representative Number 001266101 (PV). PV is part of the Suncorp Group and an authorised representative of TAL Direct Pty Limited ABN 39 084 666 017 AFSL 243260 (TAL Direct). General advice does not take into account your individual needs, objectives or financial situation. Before you decide to buy or to continue to hold a Life Product you must read the relevant Product Disclosure Statement. The Target Market Determination (TMD) for the product is also available.

TAL Life is proud to have adopted the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities.

This content is current for Home and Contents, Home and Contents Extra, Village Style Residence, Apartment Style Residence, Assisted Living Residence, Landlord, Car Advantage, Motorcycle, Caravan, Motorhome and Boat Insurance policies commenced or renewed on or after 23 March 2021.

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