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Home & Contents Insurance claims

Need to claim or track an existing claim? 
It's ok, that's why you have insurance, we're here to help.

Before you start

What you need before making a claim

Apia - Claim Online is an easy way to make a claim on most insurance policies at your own time and pace.

  • Your policy number
  • Details about what happened
  • Any photos or documents related to claim
  • Details of any other people involved

Submitting your claim

How would you like to start your Home Insurance claim?


  • 24 Hours / 7 days a week
  • Takes only 10mins (approx)
  • Instant claim number & email confirmation
  • Upload photos & documents
  • Track your claim progress

Contact Us

To lodge your claim, one of our friendly staff will be there to take care of you 24/7.

You can still call us anytime, even if you lodge your claim online.

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Next steps

What happens next?

  • You will be given a claim number
  • We will call you back within 2 business days to progress your claim
  • You can keep track of your claim online