Village Insurance FAQs
View a list of answers to questions commonly asked by customers.
Many of these questions can be answered here. If you have a specific question regarding your own policy contact us.
An excess is the amount you pay towards the cost of your claim for each incident covered by your policy. Sometimes you might have to pay more than one type of excess. The types of excess are shown on your certificate. Please refer to the Village Style Residence Insurance Additional Information Guide for more information about excesses.
Pets are not covered under Apia Village Style Residence Insurance. However, if you have contents cover as part of your Apia Village Style Residence Insurance, Apia will cover veterinary expenses related to the treatment of your dog or cat if it is injured as a result of a motor vehicle impact anywhere in Australia up to $1,000 per incident.