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If you can’t get a flight back to Australia as a result of the COVID-19 outbreak, please contact the Department of Foreign Affairs and Trade (DFAT)  or the local Australian embassy immediately.

If you purchased an Apia Travel Insurance policy before 31 January 2020 (6pm AEST) and commenced your trip before DFAT’s level 4 advisory on 18 March 2020, you may be able to claim any non-refundable expenses, like cancelled flights. However, additional expenses like accommodation or the cost of a new flight home won’t be covered. For more information on what is and isn’t covered, please refer to the PDS.

If you’ve taken out a policy or travelled after these dates, your cover may be reduced and certain claims may not be covered.

We do not provide any cover for loss arising from the government’s prohibition on travelling.