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Assisted Living Insurance FAQs

View a list of answers to questions commonly asked by customers.

Many of these questions can be answered here. If you have a specfic question regarding your own policy contact us online or alternatively call us on 13 50 50, we are available 24 hours a day 7 days a week.

An assisted living facility means a facility that is fitted, furnished and staffed for the purpose of providing accommodation and nursing care to patients who have a continuing need for care.

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Belongings lost or damaged away from the insured address are not covered by Apia Assisted Living Insurance, however you can add personal valuables cover as an Optional Cover for an extra premium. Personal valuables cover will cover loss or damage of personal belongings such as wallets, portable electronic devices, wheelchairs or mobility scooters.

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Apia Assisted Living Insurance covers your contents in an assisted living facility only. We do not cover your accommodation costs if your building is lost or damaged. Please refer to the facility operator for temporary accommodation coverage details.

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^15% new online policy discount does not apply to the Apia Roadside Assist or Apia Home Assist optional cover (where applicable). Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Caravan, Motorhome, Boat, Travel & Compulsory Third Party Personal Injury (CTP) Insurance. Registered Office: Level 28, 266 George Street, Brisbane QLD 4000. Read the PDS on this website before making any decisions about this insurance. Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it. Funeral Insurance and Injury Support insurance issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 2229880 (SLSL) under the Apia brand and distributed by Suncorp Financial Services Pty Ltd ABN 50 10 844 6210 (SFS). Apia, AAI, SFS and SLSL are subsidiaries of Suncorp Group Limited ABN 66 145 290 124 (Suncorp Group). Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. For more information or to download the code click here. Products and services including banking, superannuation and insurance are provided by different entities of the Suncorp Group. Each entity is not responsible for, or liable in respect of, products and services provided by other entities of the Suncorp Group. Health insurance is issued by nib health funds limited ABN 83 000 124 381(nib) a registered private health insurer and is arranged by Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 as an authorised agent of nib for which it receives a commission.*Awarded by Reader’s Digest based on the results from the Quality Service Awards for car insurance in 2016/2017 and home and contents insurance in 2015/2016. #Interest Rates effective from 29 January 2018. Interest is calculated daily and paid monthly on a stepped basis. You are paid interest for that part of your account balance that falls within each range, at the rate applicable to that range. This account is available to personal customers who are aged 50 and over who hold a current Apia Insurance Policy. In the case of joint accounts, one of the account holders must be over 50. An account cannot be opened in trust for another person. Deposit Products are issued by Suncorp-Metway Ltd ABN 66 010 831 722 AFSL No 229882 Australian Credit Licence 229882 ("Suncorp Bank") to approved applicants only. Fees, charges, terms and conditions apply and are available on request. Please read the Product Information Document before making any decision regarding this product. For a paper copy visit your local branch or contact us on 1800 931 178. Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group. Suncorp Bank is only liable for the banking products or services it provides and not the products and services of the other companies in the Suncorp Group.