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Assisted Living Insurance FAQs

View a list of answers to questions commonly asked by customers.

Many of these questions can be answered here. If you have a specfic question regarding your own policy contact us.

An assisted living facility means a facility that is fitted, furnished and staffed for the purpose of providing accommodation and nursing care to patients who have a continuing need for care.

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Belongings lost or damaged away from the insured address are not covered by Apia Assisted Living Insurance, however you can add personal valuables cover as an Optional Cover for an extra premium. Personal valuables cover will cover loss or damage of personal belongings such as wallets, portable electronic devices, wheelchairs or mobility scooters.

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Apia Assisted Living Insurance covers your contents in an assisted living facility only. We do not cover your accommodation costs if your building is lost or damaged. Please refer to the facility operator for temporary accommodation coverage details.

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^Online policy discount does not apply to Apia Health, Funeral, Travel or CTP insurance or Apia Roadside Assist and Home Assist optional cover (where applicable). Australian Pensioners Insurance Agency Pty Ltd (Apia) ABN 14 099 650 996 AR 239591 is an authorised representative of AAI Limited ABN 48 005 297 807 AFSL 230859 (AAI), the issuer of Home, Landlord, Car, Caravan, Motorhome, Boat, Travel & Compulsory Third Party Personal Injury (CTP) Insurance. Funeral Insurance and Injury Support insurance are issued by Suncorp Life & Superannuation Limited ABN 87 073 979 530 AFSL 229880 (SLSL) under the Apia brand and distributed by Suncorp Financial Services Pty Ltd ABN 50 10 844 6210 (SFS). Health insurance is issued by nib health funds limited ABN 83 000 124 381(nib) a registered private health insurer and is arranged by Apia as an authorised agent of nib for which it receives a commission.

Apia, AAI, SFS and SLSL are subsidiaries of Suncorp Group Limited ABN 66 145 290 124 (Suncorp Group). Products and services including banking, superannuation and insurance (including life insurance, home and car insurance) are provided by separate companies in the Suncorp Group.

Suncorp supports and adheres to the Life Insurance Code of Practice (Code). The Code has been developed voluntarily by the Life Insurance industry through the Financial Services Council to promote high standards of service to consumers, provide a benchmark of consistency within the industry, and establish a framework for professional behaviour and responsibilities. For more information or to download the code click here.

Registered Office: Level 28, 266 George Street, Brisbane QLD 4000. Read the PDS on this website before making any decisions about this insurance. Information provided is general advice only and has been prepared without taking into account any person’s particular objectives, financial situation or needs, so you should consider whether it is appropriate for you before acting on it.

*This offer is only available to new customers who don’t have equivalent cover and take out an Apia Health Insurance combined Hospital & Extras policy between 01/02/19 – 31/03/19. Applicable on services requiring a 2 or 6 month wait on chosen Extras cover. Longer waiting periods may apply for some services. Not available to existing AAMI, nib, Apia, Suncorp or Qantas Health Insurance customers or to previous policyholders who have joined and cancelled 6 months before or during the offer period. See full terms and conditions.