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Our operating hours vary across our insurance products, please check which apply to you.
Our operating hours vary across our insurance products, please check which apply to you.
If you're an Apia customer who's been affected by bushfire, we're here to help.
Get In touch
What to do
If you have questions about the claims process or need additional
support, please get in touch .
We can assist with arranging temporary accommodation for affected Home Insurance customers.
You may be entitled to reasonable costs for up to 52 weeks of temporary accommodation (up to 20% of the building or contents sum insured, depending on your cover type) if your home is unsafe to live in. If you're not sure whether this applies to you, check your policy documents or call 13 50 50 to discuss your options.
Redirect your mail.
You can do this via Australia Post . Doing this will ensure that you keep getting your mail while you're at your temporary home.
If urgent action is needed, such as arranging temporary accommodation, we'll help you with that as soon as possible.
We'll assess any damage to your home and request additional details if necessary.
If we accept your claim, we'll advise you of next steps once the assessment is done. This could mean arranging repairs, a rebuild of your home, replacement of your damaged contents, or a cash settlement, depending on the circumstances. You may also be entitled to help with removal of debris.
The most we'll pay for any of the above is your sum insured, which would have been set when you took out or renewed your policy and which will appear on your Certificate of Insurance.
More info about what to do may be available via State or Federal government services.
