Your browser version is no longer supported, so you may experience issues while using this site.
Please upgrade to a current browser to enjoy the best experience.
Get In touch
What to do
If you've been affected
If you have questions about the claims process or need additional
support, please get in touch .
Home temporary accommodation
We can assist with arranging temporary accommodation for affected Home Insurance customers.
You may be entitled to reasonable costs for up to 52 weeks of temporary accommodation (up to 20% of the building or contents sum insured, depending on your cover type) if your home is unsafe to live in. If you're not sure whether this applies to you, check your policy documents or call 13 50 50 to discuss your options.
What to do if you're living away from home
Redirect your mail.
You can do this via Australia Post . Doing this will ensure that you keep getting your mail while you're at your temporary home.
What to expect after you've lodged your claim
If urgent action is needed, such as arranging temporary accommodation, we'll help you with that as soon as possible.
We'll assess any damage to your home and request additional details if necessary.
If we accept your claim, we'll advise you of next steps once the assessment is done. This could mean arranging repairs, a rebuild of your home, replacement of your damaged contents, or a cash settlement, depending on the circumstances. You may also be entitled to help with removal of debris.