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We’re here to help

Your safety and wellbeing is priority number one for Apia. We’ll do whatever it takes to adapt our services and provide our customers with the access and support they need for as long as they need it.

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How we’re handling customer queries

Our contact centres are fully resourced and we’re ready to help, or alternatively you can use our online services 24/7.

Product Updates

Financial relief

There’s no doubt we are living in challenging times. If you are an existing customer in financial hardship, we may be able to help.

Call us on 13 50 50

Travel Insurance

Apia is an authorised representative of AAI Limited. AAI Limited have ceased underwriting travel insurance policies and we can therefore no longer offer new policies.

Read more 

Funeral Insurance

The Apia Funeral Insurance team is ready to help you

Our Apia Funeral Insurance teams continue to be ready to support you through this challenging time as the COVID-19 situation evolves. Our first priority is supporting our customers and to be paying claims and providing a full service to you^^.

For information regarding Apia Funeral Insurance Claims

To make a claim, get in touch:

  • Please call Apia Funeral Insurance on 13 50 50 Mon to Fri, 8.00am – 6.00pm (AEST).


What to do

If you’re travelling overseas 

We recommend that you refer to the Department of Foreign Affairs and Trade (DFAT) Smartraveller website; or speak to your travel provider about your options.

If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re an Apia Travel Insurance customer who’s currently overseas and feeling unwell, please call +61 3 8520 1890.

If there’s been a delay in our response to you

We apologise for the delays caused by the COVID-19 situation and recent severe weather events. If you’re experiencing long wait times, try getting in touch with us online. You’ll be able to check policy docs, update your info, and more. For many of our policies, but not Travel Insurance, you can also use our online services if you need to make a claim or a payment .


Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll continually update these FAQs in line with their recommendations.

Apia Branch

Travel Insurance

Roadside Assistance

Financial hardship

Car Insurance 

Payments & Renewals

Funeral Insurance