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We’re here to help

Your safety and wellbeing is priority number one for Apia. We’ll do whatever it takes to adapt our services and provide our customers with the access and support they need for as long as they need it.

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How we’re handling customer queries

Our contact centres are fully resourced and we’re ready to help, or alternatively you can use our online services 24/7.

Product Updates

Financial relief

There’s no doubt we are living in challenging times. If you are an existing customer in financial hardship, we may be able to help.

Call us on 13 50 50

Care Advice and Support for Apia Customers through Five Good Friends

Organising help and care for loved ones is confusing, and can often lead to emotional, physical and financial stress for the individual and the family, and that's why Apia's committed to providing useful tools and support to help people grow old well supported by the care that they need.

The COVID-19 pandemic left many older Australians feeling particularly vulnerable. As part of our commitment to supporting customers, Apia and Five Good Friends launched the At Hand service, providing complimentary remote wellbeing check ins and health monitoring from trained health care professionals for up to eight weeks for eligible customers.

If you are a customer who could benefit from extra help and support, please call the Apia Care Advice Hotline 1300 50 27 42, or complete an online referral form with Five Good Friends to receive a call back from a professional Care Advisor.

At Hand is provided by Five Good Friends (Five Good Friends Pty Ltd, ABN 87 605 031 249) and has been made available at no cost to eligible* Apia (Australian Pensioners Insurance Agency Pty Ltd, ABN 14 099 560 996) customers for a period of up to (8) eight weeks thanks to Apia. *Existing customers who held their policy on or before 2 April 2020, including renewals of those policies. Excludes Landlord and CTP Insurance. Please call us to see if you're eligible. Relief offers will be available for a limited time. *T&Cs apply.

Travel Insurance

Due to the COVID-19 pandemic, the Australian Government has advised against travelling overseas. Apia is temporarily suspending the sale and renewal of all travel insurance policies.

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Health Insurance

Coverage for COVID-19 treatment has been expanded, and several member support options made available.

Read more

Funeral Insurance

The Apia Funeral Insurance team is ready to help you

Our Apia Funeral Insurance teams continue to be ready to support you through this challenging time as the COVID-19 situation evolves. Our first priority is supporting our customers and to be paying claims and providing a full service to you^^.

For information regarding Apia Funeral Insurance Claims

To make a claim, get in touch:

  • Please call Apia Funeral Insurance on 13 50 50 Mon to Fri, 8.00am – 6.00pm (AEST).

 

What to do

If you’re travelling overseas 

We recommend that you refer to the Department of Foreign Affairs and Trade (DFAT) Smartraveller website; or speak to your travel provider about your options.

If you’re experiencing symptoms or feeling unwell

If you’re experiencing respiratory difficulties or fever-like symptoms, please seek medical advice immediately. If you’re an Apia Travel Insurance customer who’s currently overseas and feeling unwell, please call +61 3 8520 1890.

If there’s been a delay in our response to you

We apologise for the delays caused by the COVID-19 situation and recent severe weather events. If you’re experiencing long wait times, try getting in touch with us online. You’ll be able to check policy docs, update your info, and more. For many of our policies, but not Travel Insurance, you can also use our online services if you need to make a claim or a payment .

FAQs

Frequently Asked Questions

We’re closely monitoring the COVID-19 situation and following the advice of government authorities and experts. We’ll continually update these FAQs in line with their recommendations.

Apia Branch

Travel Insurance

Health Insurance Faqs

Roadside Assistance

Home and Contents Insurance 

Financial hardship

Car Insurance 

Payments & Renewals

Funeral Insurance