17th November 2006 - Apia recieves top customer service award from smart investor magazine.
Apia is delighted to receive Smart Investor magazines "Smiles Award". The award was voted for by readers of Fairfax publications who were asked which financial service companies they believe delivers the best customer service, Apia won the insurance category.
This comes in addition to a number of awards Apia has won in 2006. They include:
- Customer Service Institute of Australia Award - highly commended Australian Teleservices
- Award - WA State winner and National finalist
- Older People Speak Out Award (People's Choice category) to our communications agency, for the positive way Apia portrays and treats older people in its business, marketing and advertising
- Business & Finance Magazine - Best Niche Insurer Award Australian Direct Marketing Award for the use of customer information to effectively understand customer needs
Upon the announcement of the Smiles Award, Kevin Pattison, Apias General Manager, said: Understanding, not just insurance is more than a slogan. Its an attitude that Apia staff members live and breathe every day. Thats why, when you call Apia, the person who answers the phone is trained to give you personal insurance advice. They can actually recommend the right cover for your needs. In addition, all Apia phone staff are multi-skilled. So the person who answers your call can handle your enquiry, quote or claim. And should you ever have to make a claim, Apia takes the trouble to oversee the repairs from start to finish.
All of this recognition helps to reassure customers that theyve made a good choice by insuring with Apia. But as Kevin Pattison says, "Its not our way to rest on our laurels. We will continue to strive for new ways to deliver Understanding to Apia customers. Thats the key reason that customers of other insurers should call us for a quote."
To qualify for Apia, only one member of your household needs to be Not Working Full-time and over 50.
If youd like a quote for your insurance, click here or simply call 13 50 50.
Applies to home insurance.
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