A Mass Assessment Centre will open in Fairfield today ready to assist Apia customers with vehicles damaged by last Thursday’s Brisbane hailstorm.
The centre, located at 13 Cornwall Street, Fairfield, is expecting more than 600 cars to pass through each day and established to deal with the aftermath of the destructive storm.
Customers must book a time for the Mass Assessment Centre when lodging a claim in to be able to present their car for immediate assessment of damage.
The dedicated centre at Fairfield will be the largest motor recovery and repair response set up in Queensland, and will house Apia assessors and motor repair specialists.
Apia spokesperson, Angela Wilkinson, said the technologies customers will have access to at the Mass Assessment Centre will put each vehicle on the fastest possible path to recovery.
“Customers will have access to industry-leading technologies, including Paintless Dent Removal (PDR), which is a technique to remove dents without using paint, and is generally a faster fix,” Ms Wilkinson said.
The Mass Assessment Centre approach used by Apia is tried and tested – having been utilsed for a number of weather events in recent years – including last year’s hail storms on both the Sunshine and Gold Coasts.
“There have been a number of significant weather events over the past five years, and we’ve honed our response to provide the best service to our customers,” Ms Wilkinson said.
“We can, and have, mobilised large teams within a matter of hours to boost contact centres and to start the assessment process.”
While things may be moving quickly for Apia, the company is still asking Brisbane residents affected by last Thursday’s storms to be patient.
“As Brisbane residents can appreciate, the enormity of last Thursday’s storm is really starting to hit – we have thousands of customers we are trying to assist at the moment, and we’re doing the best job we can in the quickest possible time,” Ms Wilkinson said.
“There will be some delays, either when trying to lodge a claim or waiting for an assessment and repair, and we ask Brisbane residents to be patient.”
Apia is still encouraging Brisbane customers who have not yet lodged their claim to do so as quickly as possible by calling 13 50 50 or by going online and lodging at www.apia.com.au.
Corporate Affairs, Apia
0477 395 119
Apia is a specialist insurance provider for people aged over 50. Providing a wide range of home and contents, car, caravan, motor home, boat and life insurance solutions tailored to the over 50s life stage, Apia has a network of branches across Australia serving almost 750,000 policy holders. Apia recently launched Private Health Insurance, offering a range of Health Insurance Hospital and Extras covers specifically tailored to meet the varying and individual needs of Australians aged over 50. For more information on Apia visit www.apia.com.au