We understand that when using this web site certain technical language may be unfamiliar to you so below we’ve explained some of the technical terms you may encounter.
I clicked a link and got an error?
If you get an error on the Apia web site you can help us fix it by telling us about it in an email to customerservice@apia.com.au or by calling us on 13 50 50. We ask you to please be patient while we fix the problem.
What is a printable or PDF file?
A PDF (Portable Data File) is a type of file that enables you to view a printable document on screen that looks exactly as it will when printed. To view a PDF file you need to download free PDF viewer software from a company called Adobe and install it in addition to your web site browser (such as Internet Explorer).
What is a Pop-Up window? What does 'linking to a new window' mean?
A Pop-Up window or new window refers to clicking a link and having a new web page appear in a new web site browser window. The original web page you clicked on will remain open under the new pop-up window.
Pop-up windows are used by this site when you get a quote, make a payment, login to 'My Insurance' or load a PDF document such as a Policy Document.
I clicked a link and nothing happened?
Some browsers and security software stop pop-up windows from working. When this happens, clicking a pop-up link results in nothing happening. There’s a setting in your browser called “Allow pop-up windows” that you’ll need to turn on when using the Apia web site in order to get a quote should you encounter this problem.
The red Search Website box does not find what I am searching for
The red Search Website box works best by typing a keyword in the box and clicking the GO button. If you want to find out about Car Insurance simply type "car" rather than writing a full sentence. If you cannot find the information you require, please call us on 13 50 50.
I have read this and I am still having trouble!
You can call us on 13 50 50 anytime to talk to an Apia operator if you’re having trouble using our web site. We appreciate your feedback on anything that you feel could be improved.