Make the wise move to Apia. If you or your partner are over 50 and one of you not working
full-time, Apia's policies will protect your assets and belongings and make your claims
procedure a simple process.
Apia Insurance Storms and Flood Emergencies Claims
When you need to lodge a claim for storm or flood damage you will realise
why it was such a wise decision to choose Apia for your insurance cover.
We understand this is a very difficult time for you, and because we want to assist you in
your crisis our claims department is always open no matter what time you call.
If you are an Apia customer and you have a claim call us on 13 50 50.
Our staff are ready to take your calls 24 hours a day, 7 days a week.
Apia Insurance General Claims
If you need to make a claim on your insurance all you have to do is call 13 50 50 any time, day or night.
Or if you prefer, you can visit one of our 44 branches and one of our friendly staff will help you with your claim.
Please click here for our branch locations.
What’s more, with Apia Insurance there are no claim forms so lodging a claim is as easy as making a phone call.
Apia Insurance Claims Procedure
We pride ourselves on our claims handling service at Apia Insurance.
We realise that when you make a claim you've suffered some loss or damage to your property
so we don't expect you to fill in a bunch of complicated forms on top of this.
All you need to do is call us on 13 50 50 or visit one of our 44 branches.
Branch Locations.
Apia Insurance Claims Handling Service - Key Features
- If your claim requires a visit from an assessor, we’ll contact you by 7pm on the following business day to arrange a convenient appointment time.
- Once we’ve processed your claim and agreed upon a payment with you, you’ll receive payment within 3 working days.
- we’ll follow up with you within 10 working days of the settlement of your claim to ensure you’re happy with the service you received from us.
- Our customer service charter means you get our total commitment across all our insurance products.