View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online or alternatively call us on 13 50 50 we are available 24 hours a day 7 days a week.
Please click on the question to see the answer.
Purchasing insurance online:
To help you keep track of your quotes online, we’ve created “My Insurance” where you can view all your saved quotes. You can also save a quote by entering your email address, you will then receive the quote details and the link in your nominated email account, where you can then retrieve the quote. Online quotes are valid for 12 months from the date the quote was originally obtained.
If you’ve already registered for My Insurance and would like to retrieve a saved quote, you can log in to My Insurance here.
Once you’ve purchased your policy online, your policy documents, including the product disclosure statement and policy wording and your policy schedule should be received by post within 5 business days.
Using My Insurance:
- Access, amend or purchase an online saved quote
- Pay for your renewal
- Increase the sum insured for home and contents
- Update personal details (name, phone number, postal address, email address)
To make changes to your policies you must log in to My Insurance here. To view your existing insurance portfolio. You then click on the "amend" button for the policy or quote you would like to amend. Please note you cannot change direct debit details for your policy online, you must do this over the phone by calling 13 50 50.
Passwords, Security & Your Confidentiality
Yes, your application is sent directly to Australian Alliance Insurance and is safeguarded by a secure encrypted line.
Your password is the key to your policies. If you have forgotten your password click on the forgotten your password and follow the prompts. You will be emailed a temporary pin. Your password does not expire.
Make a Claim:
If you need to make a claim, please make sure you have your policy documents to hand when you call. You can notify us by phone as soon as you can on 13 50 50. We are available 24 hours 7 days per week. To find out more visit our How to Claim page.
Paying For Your Insurance
You can pay for your insurance online using your American Express, MasterCard or Visa Card or by Direct Debit from your bank account. Please note that for one-off Travel Insurance policies, payment can be made by credit card only. We have a range of payment options and do not charge any extra to pay by Instalments.
Your payment details are sent directly to Australian Alliance Insurance and are safeguarded by a secure encrypted line. Also, you’re Credit Card or Bank Account details will not be shown on your insurance summary screen.
3. I logged into Apia's My Insurance to pay for a quote that I obtained from Apia over the phone, but I can’t see this in my portfolio, why?
Other Important Information
Australian Alliance Insurance Company Limited (AAI) is authorised by Australian Prudential Regulatory Authority (APRA) to carry on insurance business pursuant to the Insurance Act 1973.
AAI is also the holder of an Australian Financial Securities License (AFSL) issued by the Australian Securities and Investments Commission (ASIC) to provide financial product advice in respect of general insurance products.
Apia Limited is an Authorised Representative and wholly owned subsidiary of AAI, and acts as AAI's agent under an authority given to it by AAI to enter into contracts of insurance on behalf of AAI as insurer, and deal with and settle claims on behalf of AAI.