View a list of answers to questions commonly asked by customers. Many of these questions can be answered here. If you have a specific question regarding your own policy contact us online or alternatively call us on 13 50 50 we are available 24 hours a day 7 days a week.
Please click on the question to see the answer.
Purchasing insurance online:
1. How do I purchase insurance online?
To obtain a quote or purchase a policy online, simply click on the policy type you’re interested in and follow the on-screen prompts. You will need to agree to the terms and conditions to complete a quote online. If you need assistance during the quote process please use the free click to talk service, this icon is located on the top right hand corner of each page of the quoting screens. Once you have completed the quote, you can elect to purchase the policy online or save it for future use. All information is treated confidentially according to our privacy policy.
Get a quote here.2. How do I retrieve my quote online?
To help you keep track of your quotes online, we’ve created “My Insurance” where you can view all your saved quotes. You can also save a quote by entering your email address, you will then receive the quote details and the link in your nominated email account, where you can then retrieve the quote. Online quotes are valid for 12 months from the date the quote was originally obtained.
If you’ve already registered for My Insurance and would like to retrieve a saved quote, you can log in to My Insurance here.
3. How long will it take to get my policy documents?
Once you’ve purchased your policy online, your policy documents, including the product disclosure statement and policy wording and your policy schedule should be received by post within 5 business days.
Using My Insurance:
1. What is it?
Apia recognises that many of our customers prefer to use the internet to make quick simple changes to their policies. My Insurance is a simple alternative to calling us or visiting one of our branches.
2. Making changes
You can make the following changes using My Insurance:
To make changes to your policies you must log in to My Insurance here. To view your existing insurance portfolio. You then click on the "amend" button for the policy or quote you would like to amend. Please note you cannot change direct debit details for your policy online, you must do this over the phone by calling 13 50 50.
- Access, amend or purchase an online saved quote
- Pay for your renewal
- Increase the sum insured for home and contents
- Update personal details (name, phone number, postal address, email address)
To make changes to your policies you must log in to My Insurance here. To view your existing insurance portfolio. You then click on the "amend" button for the policy or quote you would like to amend. Please note you cannot change direct debit details for your policy online, you must do this over the phone by calling 13 50 50.
Passwords, Security & Your Confidentiality
1. Is my application online secure?
Yes, your application is sent directly to Australian Alliance Insurance and is safeguarded by a secure encrypted line.
2. I've forgotten my password?
Your password is the key to your policies. If you have forgotten your password click on the forgotten your password and follow the prompts. You will be emailed a temporary pin. Your password does not expire.
Make a Claim:
1. What do I do if I need to make a claim?
If you need to make a claim, please make sure you have your policy documents to hand when you call. You can notify us by phone as soon as you can on 13 50 50. We are available 24 hours 7 days per week. To find out more visit our How to Claim page.
Paying For Your Insurance
1. What payment options are available for purchasing insurance?
You can pay for your insurance online using your American Express, MasterCard or Visa Card or by Direct Debit from your bank account. Please note that for one-off Travel Insurance policies, payment can be made by credit card only. We have a range of payment options and do not charge any extra to pay by Instalments.
2. How secure will the payment details be?
Your payment details are sent directly to Australian Alliance Insurance and are safeguarded by a secure encrypted line. Also, you’re Credit Card or Bank Account details will not be shown on your insurance summary screen.
3. I logged into Apia's My Insurance to pay for a quote that I obtained from Apia over the phone, but I can’t see this in my portfolio, why?
Only quotes generated via the website can be viewed or retrieved online through My Insurance and must have been saved with all your details. If you wish to pay for insurance that was completed over the phone with an Apia staff member, you will need to call us on 13 50 50. Once you have arranged payment of this insurance you will be able to register, view and manage it online via Apia's My Insurance.
Other Important Information
1. What is the relationship between Australian Alliance Insurance and Apia?
Australian Alliance Insurance Company Limited (AAI) is authorised by Australian Prudential Regulatory Authority (APRA) to carry on insurance business pursuant to the Insurance Act 1973.
AAI is also the holder of an Australian Financial Securities License (AFSL) issued by the Australian Securities and Investments Commission (ASIC) to provide financial product advice in respect of general insurance products.
Apia Limited is an Authorised Representative and wholly owned subsidiary of AAI, and acts as AAI's agent under an authority given to it by AAI to enter into contracts of insurance on behalf of AAI as insurer, and deal with and settle claims on behalf of AAI.
2. What is a printable or PDF file?
A PDF (Portable Data File) is a type of file that enables you to view a printable document on screen that looks exactly as it will when printed. To view a PDF file you need to download free PDF viewer software from a company called Adobe and install it in addition to your web site browser (such as Internet Explorer).
