Leading national over 50’s insurance company Apia is urging policyholders affected by the recent flooding and heavy rains around Roma in Queensland to contact its 24 hour telephone service, 13 50 50, for assistance.
Apia is also reassuring customers that flood cover is automatically included as a standard feature on all Apia home and contents insurance policies.
Apia Executive Manager Darren Smith said Apia provided peace of mind for customers by covering flood damage to insured buildings and contents caused by river or creek flooding, flash flooding, rainwater run-off and storm water.
“Our priority is to meet the immediate needs of our customers who have been affected by the flooding in and around Roma over the last few days,” said Mr Smith.
“If you’re an Apia customer and have experienced damage from the floods and rain, please contact our 24 hour telephone service, 13 50 50, for assistance from an Apia team member and to lodge a claim,” Mr Smith said.
“We are experiencing a higher than usual volume of calls as a result of the series of major weather events that have affected many areas across the country over the last few months, so we would ask customers to please be patient when contacting us for assistance.”
For customers who have been affected by flooding, Apia offers the following general advice:
- The priority is your personal safety, do not attempt any temporary repairs or clean up that may place you in harm’s way.
- Never walk or drive through floodwater, even if you think it may be shallow.
- Obey the directions of emergency personnel and evacuate if you’re advised to.
- Call 13 50 50 as soon as possible to discuss your claim process – remember, we are here to help.
- If you are able and it is safe, lift and remove any wet carpets from the house to help prevent mould build up.
- If possible, itemise and photograph your damaged contents before they’re thrown away to ensure your claim settlement is as speedy as possible.
- Depending on the cover you have with Apia, we may also be able to assist you with emergency funding to help with temporary accommodation if your home is uninhabitable or if you have officially been ordered to evacuate. Please contact Apia on 13 50 50 for assistance and to confirm what policy benefits you are entitled to.
