Claims time is when an insurer really proves their worth. That’s why we take great pride in our claims handling at Apia.
We understand that a loss can happen any time of the day or night, so we are always available, 24 hours a day, 7 days a week if you ever need to lodge a claim.
Apia’s Claims Service
When you need to lodge a claim for i.e. storm, fire or flood damage you will realise why it was a good decision to choose Apia for your insurance cover.
We understand this is a very difficult time for you, and because we want to assist you in your crisis our claims department is always open no matter what time you call.
What’s more, with Apia there are no claim forms so lodging a claim is as easy.
If you are an Apia customer and you have a claim call us on 13 50 50. Our staff are ready to take your calls 24 hours a day, 7 days a week. Or if you prefer, you can visit one of our branches one of our friendly staff will help you. Please click here for our branch locations.
Apia’s Claims Handling – Key features
- We will call you by 7pm the following business day to arrange an appointment when you need an assessment for your home claim.
- We will arrange any claim payment within three business days of us agreeing to pay. (If you have a motor vehicle claim, this will only apply if you have a total loss.)
- We will guarantee for life the workmanship and materials used in any repairs we authorise to your property or vehicle.
- We will provide you with an emergency payment up to $5,000 when we agree you need immediate assistance because you cannot live in your home. We will arrange this by 7pm the following business day.
