Claims time is when an insurer really proves their worth. That’s why we take great pride in our claims handling at Apia.
Apia’s Claims Service
When you need to lodge a claim with us you will realise why it was a good decision to choose Apia for your insurance cover.
Claims time is when an insurer really proves their worth. That’s why we take great pride in our claims handling at Apia. We understand that a loss can happen any time of the day or night, so we are always available, 24 hours a day, 7 days a week if you ever need to lodge a claim.
What’s more, with Apia there are NO messy claim forms required or paperwork to fill out. You can simply complete the lodgement process over the phone with one of our claims staff. It is that easy.
How to lodge a claim
For your peace of mind take the time to read the following information below to help you understand the claims process with us, this will ensure you have done all you need to so your claim is handled quickly and efficiently without further worry or delay. This information and process is for Motor, Home, Caravan, Motorhome, and Boat Insurance. If your claim relates to any of our other products like Funeral, CTP or Travel Insurance then please call 13 50 50 for assistance.
If you need to claim against your policy, contact us as soon as possible by calling 13 50 50. Our staff are ready to take your call 24 hours a day, 7 days a week.
- If you are involved in a Motor vehicle accident, you should if possible get the full name, address and phone number of the person involved, as well as their motor vehicle registration and insurance details. This will help us process the claim efficiently.
Report to police
- Immediately advise the police of any malicious damage, theft, burglary, and give them a list of items damaged, stolen or lost. We need the police officers name and the report number.
Prevent further loss
- Do everything reasonable to prevent further loss or damage from occurring.
What you must NOT do when you make a claim;
- Admit liability - you must not admit guilt or liability to anyone, offer, agree or promise to settle any claim without our prior consent.
- Authorise repairs - Following a loss, you should not carry out or authorise any repairs or arrange replacement of any property without our prior consent (apart from emergency repairs necessary to prevent or minimise further damage).
- Dispose of damaged goods - please keep any damaged property for inspection and assessment of repair costs by our representative or us. Do not wash or clean or remove debris from an area damaged by fire unless we have agreed for you to do so.
We will arrange an Apia representative to call you by 7pm the following business day after you make a claim to arrange an appointment if you require an assessment for a Home claim.
For more information, view our Product Disclosure statements here: Insurance Policy documents
