The severe weather events throughout Victoria and the Melbourne Metropolitan area over the Labour Day weekend have resulted in an increase in enquiries into our customer contact centres.
Apia is focused on making sure that customers have their enquiries and their claims handled promptly and professionally. We have additional team members working in our contact centres who are ready to take your call. We also have additional assessors on the ground, visiting affected customers. We do ask for your patience however. All our service team members are trained to provide insurance advice and spend time with you to ensure that, even during this current rise in claim enquiries, you still receive the highest standard of service and comfort possible.
Our 13 50 50 contact line is open 24 hours 7 days a week. If possible, customers should have their Policy Details ready when they call this number as this will assist our team members.
Apia is focused on making sure that customers have their enquiries and their claims handled promptly and professionally. We have additional team members working in our contact centres who are ready to take your call. We also have additional assessors on the ground, visiting affected customers. We do ask for your patience however. All our service team members are trained to provide insurance advice and spend time with you to ensure that, even during this current rise in claim enquiries, you still receive the highest standard of service and comfort possible.
Our 13 50 50 contact line is open 24 hours 7 days a week. If possible, customers should have their Policy Details ready when they call this number as this will assist our team members.
